Scarlett Hoysted
Eltham,VIC
Summary
My name is Scarlett and I am 18yrs old looking for any type of employment whether it be casual, part-time or full-time. have a strong personal background in customer service and front - of - house operations. Skilled in stock management and money handling, I consistently ensured a positive dining experience while training staff and maintaining high food safety standards. Adaptable and efficient, I thrive in fast-paced environments and have Developed strong customer service and communication skills. I demonstrate an ability to manage multiple tasks and create positive guest experiences. I am seeking to transition into new field where these skills can contribute to team success and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Staff Member
Old Evropa Bakery
08.2025 - Current
- Assist customers in selecting products by maintaining a thorough understanding of all menu items, pastries, and breads.
- Accommodate guest needs and provide personalised recommendations to enhance their café experience.
- Prepare, handle, and display pastries and café items to a high standard, ensuring consistent quality and elegant European-style presentation.
- Restock food, beverage, and service items throughout the day to ensure smooth operations.
- Unpack and organise stock deliveries, check product quantities, and sign for incoming orders.
- Carry out daily opening tasks to prepare the café for service, ensuring all stations are ready and presentable.
- Complete end-of-day closing duties, including cleaning, restocking, cash handling, and securing the premises.
- Follow health, safety, and hygiene standards to uphold the café’s high-quality reputation.
Front of House Supervisor
Sammy's Charcoal Chicken
03.2022 - 01.2025
- Train new hires on customer service, food preparation procedures, safety standards, and operational tasks
- Delegate responsibilities and ensure staff follow all company policies and service standards.
- Prepare and serve fried foods, chicken, salads, and sides according to restaurant standards.
- Restock beverages, packaging, condiments, and other FOH items throughout the day.
- Assist with monitoring inventory levels/communicating shortages to management.
- Maintain cleanliness of counters, dining areas, and FOH equipment.
- Follow cleaning schedules and health & safety standards.
Football Club Canteen Worker
Eltham Football Club
03.2023 - 09.2023
- Prepare, heat, and serve food and beverages (e.g., snacks, hot food, drinks).
- Operate canteen equipment such as grills, fryers, and cash registers.
- Handle payments accurately and maintain the cash float.
- Restock shelves, fridges, and supplies as needed throughout the shift.
- Provide friendly customer service to club members, players, parents, officials, and spectators.
Education
High School Diploma -
Eltham High School
Eltham, VIC10-2025
Skills
- Memory retention
- Handling complaints
- Food presentation
- Money handling
- Stock management
- Open-close procedures
- Multitasking Abilities
- Problem-solving
Certification
I hold a Barista Certificate and a Responsible Service of Alcohol (RSA) qualification.
Timeline
Front of House Staff Member
Old Evropa Bakery
08.2025 - Current
Football Club Canteen Worker
Eltham Football Club
03.2023 - 09.2023
Front of House Supervisor
Sammy's Charcoal Chicken
03.2022 - 01.2025
High School Diploma -
Eltham High School