Scarlett Martin
Sunbury,VIC
Summary
Dynamic and adaptable professional with a background in sales and customer service, skilled in cash register operation and relationship building. Excelled in enhancing customer satisfaction and sales through expert advice and product knowledge. Proven ability to thrive in fast-paced environments, demonstrating creativity, effective communication, and a commitment to teamwork. Achieved significant improvements in client engagement and operational efficiency.
Overview
3
3
years of professional experience
Work History
Hairdressing Apprentice
Lady and the Hair
03.2024 - 08.2024
- Consulted with clients on current trends and offered advice on flattering cuts and styles.
- Answered telephone calls to provide information and schedule new appointments.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Educated customers on products to maximize benefits.
Retail Sales Assistant / Hairdressing Apprentice
Hairhouse Warehouse
04.2023 - 04.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers with prompt and polite support in-person and via telephone.
- Greeted customers and helped with product questions, selections, and purchases.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Coached team on effective upselling and cross-selling methods.
- Located merchandise across various stores to address customer needs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Team Member
Hungry Jacks
01.2022 - 03.2023
- Maintained productive, efficient approach to all tasks.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Education
Certificate III - Hairdressing
Victoria University
Melbourne, VIC10.2025
Skills
- Social Media Marketing
- Cash Register Operation
- Decision-Making
- Payment Processing
- Workspace Organization
- Relationship Building
- Creativity and Originality
- Desktop and Laptop Computers
- Relationship building and management
- Clear Communication
- Adaptability
- Teamwork and Collaboration
- Effective Communication
- Product Sales
- Multitasking
Timeline
Hairdressing Apprentice
Lady and the Hair
03.2024 - 08.2024
Retail Sales Assistant / Hairdressing Apprentice
Hairhouse Warehouse
04.2023 - 04.2024
Team Member
Hungry Jacks
01.2022 - 03.2023
Certificate III - Hairdressing
Victoria University
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