SCARLETT MERTA
Ormeau
Summary
I am a reliable, hardworking young adult seeking a full time job. I am open to new challenges with an open and problem-solving mind. I have a wide range of skills that would help to better benefit any workplace. I am a trustworthy individual with great communication skills and always strive to be a hardworking and diligent employee. I work well with others and enjoy working as part of a productive and motivated team, as well as leaning new skills.
Overview
3
3
years of professional experience
Work History
Coordinator
Advanced Maintenance Service
03.2024 - Current
- Answered and directed incoming calls using multi-line telephone system.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Coordinated with other contractors to ensure projects were completed on time, and within budget.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Raised and sent purchase orders to contractors.
- Created reports on trade activities, including purchase order status and deliveries.
Waitress
Shearers Arms Tavern
11.2023 - Current
- Checked back with customers throughout meal service to ensure satisfaction
- Provided excellent customer service by addressing any complaints or concerns promptly
- Maintained accuracy while handling payments, giving change and printing receipts for customers
- Worked under pressure during peak hours
- Interacted pleasantly with guests to deliver quality customer service
- Trained new employees in all front areas
Crew Member
Hungry Jacks
11.2021 - 10.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Ensured proper food storage protocols were followed.
Education
Diploma of Beauty And Management -
The French Beauty Academy
Robina, QLDCertificate III in Buisness -
Livingstone Christian College
Ormeau, QLDSkills
- Customer Service
- Teamwork and Collaboration
- Interactive Communication Skills
- Complaint Resolution
- Working Under Pressure
- Advanced Knowledge of Microsoft (Word, Excel, Etc)
- Multitasking and organization
- Data entry
Accomplishments
- Vocation Excellence R.E.D Award, Livingstone Christian College, 12/2022, For best demonstrating resilience, emotional intelligence and design thinking as a Vocational Excellence Program student throughout the year.
Timeline
Coordinator
Advanced Maintenance Service
03.2024 - Current
Waitress
Shearers Arms Tavern
11.2023 - Current
Crew Member
Hungry Jacks
11.2021 - 10.2023
Diploma of Beauty And Management -
The French Beauty Academy
Certificate III in Buisness -
Livingstone Christian College
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