Scarlett Morter
Grafton,NSW
Summary
Dynamic and reliable professional with extensive experience at Grafton District Service Club, excelling in customer service and cash management. Proven ability to thrive in fast-paced environments while ensuring quality assurance and effective team collaboration. Strong communicator dedicated to enhancing customer experiences and fostering a welcoming atmosphere.
Overview
2
2
years of professional experience
Work History
Cafe Attendant
Grafton district service club
07.2025 - Current
- Prepared and served beverages according to standard recipes and customer preferences.
- Managed cash register operations, processing transactions and overseeing daily cash flow.
- Ensured quality assurance while managing multiple tasks to enhance customer experience.
- Facilitated communication with staff regarding customer needs and concerns to improve service delivery.
- Collaborated with kitchen team to bus tables, prepare food, and stock salad bar.
- Utilized in-depth knowledge of menu items and promotions to guide customers in their choices.
- Explained food preparation methods and ingredients to help patrons with allergies make informed choices.
Barmaid
Local pub
Grafton, Australia
04.2025 - Current
- Served drinks and cocktails to customers in a fast-paced environment.
- Served drinks, interacted with customers, and handled cash and EFTPOS transactions in a busy local pub.
- Maintained clean and well-stocked bar area, worked efficiently under pressure during peak hours, and contributed to a friendly, welcoming atmosphere for patrons.
- Managed the bar area to maintain cleanliness and organization during shifts.
- Assisted in training new staff on bar procedures and customer service standards.
Assistant Stable Manager
Luke pepper
canberra, act
05.2024 - 04.2025
- Monitored horses for signs of illness or injury, promptly reporting changes to ensure timely care.
- Administered vaccinations and conducted routine health checks.
- Conducted routine inspections of stalls and grounds to ensure safety for horses.
- Developed individualized training plans based on specific needs and goals of each horse.
- Assisted in daily care and feeding of horses under supervision.
- Managed inventory of supplies, ensuring availability of hay, grain, bedding materials, saddles, and bridles.
- Inspected facilities and equipment for maintenance needs, executing necessary repairs.
- Supervised stable staff in absence of stable manager, ensuring smooth operations and continuity of care.
Education
RESPONSIBLE SERVICE OF ALCOHOL -
serivce nsw
NSW, Australia01-2025
Graduate - Racing-focused training: riding, care, discipline
BRITISH RACING SCHOOL
Newmarket, UK11-2021
HIGH school - COMPLETED YEAR 11
Attleborough Academy
Attleborough, Norfolk, UK06-2021
Skills
- Customer service
- POS handling
- Cash management
- Inventory management
- Quality assurance
- Fast-paced adaptability
- Team collaboration
- Reliability
- Punctuality
- Strong work ethic
- Communication skills
Hobbies and Interests
- Riding horses
- Reading
- Traveling
- Cooking
- Fitness
Visa Status
Working holiday visa (subclass 417), 05/01/26, Eligible to work full-time in Australia.
Timeline
Cafe Attendant
Grafton district service club
07.2025 - Current
Barmaid
Local pub
04.2025 - Current
Assistant Stable Manager
Luke pepper
05.2024 - 04.2025
RESPONSIBLE SERVICE OF ALCOHOL -
serivce nsw
Graduate - Racing-focused training: riding, care, discipline
BRITISH RACING SCHOOL
HIGH school - COMPLETED YEAR 11
Attleborough Academy