Scarlett O’Brien
Newport,QLD
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Trainer
McDonald's
Redcliffe, QLD
10.2019 - Current
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Collaborated with team to deliver timely service of items.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
Waitress
Baan Phaya Thai
Scarborough, QLD
11.2021 - 09.2022
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Stocked service areas with supplies during slow periods.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Education
High School Graduate -
Redcliffe State High School
Redcliffe, QLD11.2022
Bachelor of Business - Accounting And Financial Planning
Queensland University of Technology
Brisbane, QLDSkills
- Personable
- Organised
- Enthusiastic
- Reliable and Punctual
- Motivated
- Team player
- Coaching and Mentoring
- Policies and Procedures
- Attention to Detail
- Conflict and Complaint Resolution
Certification
- Certificate II in Skills for Work and Vocational Pathways
- Certificate III in Retail
Affiliations
AFL 2016 to Current
- Awarded two coaches awards
- Competed in 4 grand finals so far
- Won 2 grand finals
Reference
Taaliyah Orchard
McDonald's Restaurant Workplace Supervisor
Ph. 0423 016 866
Timeline
Waitress
Baan Phaya Thai
11.2021 - 09.2022
Crew Trainer
McDonald's
10.2019 - Current
High School Graduate -
Redcliffe State High School
Bachelor of Business - Accounting And Financial Planning
Queensland University of Technology