Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Scarlett Pragya

Brisbane,QLD

Summary

Innovative entrepreneur and AASW registered social worker with extensive experience and academic background in both leadership and management, as well as direct therapeutic support to children and families.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Founder and Director

Secrets of the East
Brisbane, Queensland
01.2024 - Current
  • Founded and fully developed Secrets of the East, launching a private limited company in April 2024 focused on ethical and sustainable fashion, initiated in January 2024.
  • Establised a robust international supply chain, ensuring eco-friendly and ethical production methods, quality control, and efficient distribution processes.
  • Develop and manage all aspects of daily operations, coordinating with contractors and stakeholders, handling budgeting and financial management, and ensuring compliance with legal and industry standards.
  • Crafted and championed the company's ethos, significantly raised brand awareness through strategic networking and impactful campaigns, forging relationships with key industry stakeholders and sustainable organisations.
  • Developed and manage company website and social media presence, create engaging conent that's orgainically reached over 110,000 people in 2 months, and participate in major fashion and community events to promote the brand values.
  • Advocate for body positivity, reducing waste, cultural inclusivity, mental health and domestic violence awareness, while supporting financial independence, upskilling and literacy of women artisans in India, and working with indigenous communities to preserve ancient crafts and cultures.

Operations Manager

Beyond DV
Brisbane, Queensland
01.2023 - 09.2024
  • Supervised and managed domestic violence recovery programs and operations across multiple locations in Brisbane
  • Led and coordinated a highly cohesive team of professionals (paid/volunteer) including recruitment, training, rostering and monitoring of performance.
  • Monitored budgets, including tracking of grant expenditure and acquittal of grants.
  • Reviewed and developed organisational policies, processes, and procedures for clients and staff in line with organisational needs.
  • Represented the organisation and Founder at external events, including panel facilitation, guest speaking at workshops and community events, networking and maintaining relationships with stakeholders and wider community.
  • Developed a client management system to bring the organisation from paper-based management to highly effective digital system.

Fieldwork Placement Coordinator | Lecturer

Acknowledge Education
Brisbane, QLD
08.2022 - 01.2023
  • Organize and facilitate Australian Community Workers Association (ACWA) accredited fieldwork placements for students studying both Diploma and Bachelor of Community Services.
  • Design, implement, and deliver learning and training programs for students to assist in developing their emerging practice framework in accordance to code of ethics and practice standards set out by the peak body and course curriculum.
  • Explore and develop meaningful partnership with various community services organization in the industry, facilitate onboarding for both agencies and students, coordinate and monitor compliance from commencement to completion of placements.
  • Oversee and manage the placement team, provide guidance and direction to academic staff in delivering lectures that promote efficient integration of theory and professional practice.
  • Develop and deliver lectures and tutorials to Bachelor of Community Services students in areas such as Community Development, Working with Aboriginal Communities, and Australian Welfare Systems and Services.

Clinician (Residential, and Foster & Kinship Care)

Mercy Community
Nudgee, Qld
01.2021 - 08.2022
  • Oversee two residential programs under Intensive Therapeutic Intervention Support (ITIS) service, incorporating a Phased Trauma Recovery Model that focuses on developing attachment, self-regulation, and personal competencies for children and young people.
  • Provide effective support, coaching and mentoring for the direct Care Team in the implementation of planned care strategies and intervention; continually assessing effectiveness and responding to changing needs and dynamics.
  • Provide clinical, family-based support to general & kinship carers, including but not limited to counseling, mentoring and supporting carers to develop a solid understanding of pain-based behavior and effective responses, developing self-care routines to minimize burnout and increase carer retention, providing mediation and advocacy between key stakeholders.
  • Provide direct counseling to children in Foster & Kinship Care using play-based therapy, CBT, art therapy, narrative therapy, and life story work to assist them to reach their full potential.
  • Provide therapeutic, family-based support to general & kinship carers, including but not limited to mentoring and supporting carers to develop a solid understanding of pain-based behavior and effective responses, developing self-care routines to minimize burnout and increase carer retention, providing mediation
  • Oversee the effective management of critical and non-critical incidents in line with organization and legislative requirements, maintaining mandatory reporting and documentation compliance, and Workplace Health & Safety standards.
  • Perform day-to-day and formal evidenced-based supervision for direct reports and oversee this process for all indirect reports.
  • Proactively build and manage professional working relationships with the relevant government Departments and other key stakeholders.

Residential Team Leader

Churches of Christ Care
Springwood, Qld
06.2020 - 12.2020
  • Oversee the facilitation of individualized care plans for all young people in the residential care in line with the trauma-informed Sanctuary Model of Care framework to achieve positive outcomes for young people
  • Effectively collaborate with stakeholders, attend key meetings with the young people, and provide direct services to young people
  • Oversee the initial and ongoing assessment, planning, delivery, and review of care plan services, actively seek feedback from clients and stakeholders
  • Work sensitively with Aboriginal and Torres Strait Islander staff, young people, and stakeholders to provide culturally inclusive services within a culturally safe environment
  • Provide leadership of the team within area of responsibility, provide formal supervision, ensure practice development of staff, team building, manage staff rosters, and recruitment and induction of new staff
  • Timely and accurate completion of various administrative duties, including but not limited to, legislative reporting, team meetings, monthly reports, Workplace Health and Safety compliance, petty cash and credit card reconciliation

Mental Health Support Worker

Stride Mental Health
Aspley, Qld
03.2019 - 06.2020
  • Provide practical and emotional support to young people with mental illness to enable them to meet their personal life goals and improve their independent living skills within a recovery-oriented, strengths-based framework
  • Assist young people in accessing community services, maintaining appointments with health professionals, and accessing educational or professional opportunities
  • Work collaboratively and effectively with young people, their families, carers, health professionals, key stakeholders, and team members
  • Assess the risks and needs of young people using variety of measures, including written and observational assessments, and provide medication supervision

Co-Founder | General Manager

Inspireflix
Brisbane, Qld
08.2017 - 06.2020
  • Oversee daily operations, continuous business development, and team coordination to create social-impact short documentaries in Australia and overseas
  • Manage recruitment and hiring for the company to establish a network of global filmmakers, editors and contractors
  • Develop and present business proposals to potential clients to secure partnerships and sponsorships
  • Create promotional and marketing content for the company, keep records of business performance and conduct performance reviews

Student Support Worker - Student Placement

Jabiru Community College
Bracken Ridge, Qld
07.2018 - 12.2018
  • Work from a post-structuralist framework to provide support to at-risk youth in a flexi-school environment, using a strength-based approach and elements of narrative therapy
  • Case manage individual students and coordinate service delivery with key internal and external stakeholders in overcoming individual barriers to school attendance and engagement
  • Facilitate both one-on-one and group support activities to meet with diverse needs of young people

Case Manager -Student Placement

Footprints Inc
West End, Qld
07.2017 - 12.2017
  • Work from a recovery-orientated and person-centered practice framework to support people with complex mental health problems who are homeless or at-risk of homelessness
  • Provide clients with recommendations to community resources, action referrals and warm handovers
  • Conduct sensitive and holistic psycho-social assessments under supervision to identify the needs and goals of the clients, and practise case-noting.
  • Provide everyday support such as transport to health appointments, care-coordination with other agencies, follow-ups in person and phone calls etc.

Education

Master of Social Work - Qualifying - Social Work

Queensland University Of Technology
Brisbane
12.2018

Postgraduate Certificate - Creative Industries

Queensland University Of Technology
Brisbane
12.2016

Postgraduate Certificate - Peace And Conflict Resolution

University Of Queensland
Brisbane
07.2015

Bachelor of Business Administration - Finance And Human Resources

Vikram University
India
06.2014

Skills

  • Leadership and supervision
  • Business administration and management
  • Programs, procedures and policy development
  • Managing risk and compliance
  • IT, web, and social media management
  • Staff coordination and performance monitoring
  • Networking, partnership and relationship building
  • Case management and trauma counseling
  • Critical reflection and crisis response
  • Roster management and on-call support
  • Positive behavior support skills
  • Team building and problem solving

Certification

  • Australian Association of Social Workers (AASW) Accreditation
  • Therapeutic Crisis Intervention (TCI) Training
  • Applied Trauma & DVF Practice Training
  • Sanctuary Model of Care
  • Post Crisis Response Training
  • Hope and Healing Framework
  • Cultural Sensitivity Training
  • Supporting Young People in Alcohol and other Drug Sector in Qld
  • Certificate IV in Fitness
  • First Aid, CPR, LCS, Blue Card, Yellow Card

References

Available upon request

Timeline

Founder and Director

Secrets of the East
01.2024 - Current

Operations Manager

Beyond DV
01.2023 - 09.2024

Fieldwork Placement Coordinator | Lecturer

Acknowledge Education
08.2022 - 01.2023

Clinician (Residential, and Foster & Kinship Care)

Mercy Community
01.2021 - 08.2022

Residential Team Leader

Churches of Christ Care
06.2020 - 12.2020

Mental Health Support Worker

Stride Mental Health
03.2019 - 06.2020

Student Support Worker - Student Placement

Jabiru Community College
07.2018 - 12.2018

Co-Founder | General Manager

Inspireflix
08.2017 - 06.2020

Case Manager -Student Placement

Footprints Inc
07.2017 - 12.2017

Master of Social Work - Qualifying - Social Work

Queensland University Of Technology

Postgraduate Certificate - Creative Industries

Queensland University Of Technology

Postgraduate Certificate - Peace And Conflict Resolution

University Of Queensland

Bachelor of Business Administration - Finance And Human Resources

Vikram University

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Scarlett Pragya