Scarlett Robinson
Pascoe Vale South,VIC
Summary
Dynamic Paralegal with proven expertise at Berrill and Watson Lawyers and a diverse history in customer service, adept in legal research and client communication. Successfully managed over 100 claims, ensuring timely processing and high client satisfaction. Strong administrative skills complemented by advanced proficiency in MS Office Suite, driving efficiency and accuracy in document preparation and case management.
Overview
3
3
years of professional experience
Work History
Legal Assistant - Pre-Claims
Berrill and Watson Lawyers
02.2024 - 08.2024
- Managed client communications, providing timely updates and addressing enquiries effectively.
- Handled initial enquiries from clients and potential claimants, gathering essential information to assess eligibility for Total and Permanent Disability, Income Protection, Death, and Terminal Illness claims.
- Coordinated with clients and Superannuation Funds to gather necessary documentation, ensuring that all required information was complete and accurate
- Provided administrative support by managing reception duties, including answering incoming calls, directing enquiries, transferring calls, and relaying accurate messages to relevant team members.
- Collaborated closely with the claims team and solicitors, ensuring a smooth transition of files from pre-claims to active claims once eligibility was confirmed.
Paralegal - Claims Team
Berrill and Watson Lawyers
08.2024 - Current
- Managed and administered Total and Permanent Disability, Income Protection, Death, and Terminal Illness claims for a portfolio of over 100 clients, ensuring timely and accurate processing while maintaining high levels of client satisfaction.
- Liaising with clients, Superannuation Funds, Insurers, and Legal Professionals, providing updates and gathering necessary documentation to support claims.
- Advising clients on the claims process, including providing guidance on claim eligibility and the documentation required to maximize their chances of a successful claim.
- Drafted and reviewed legal documents, including claim submissions, legal correspondence, and Insurance Policy's, ensuring accuracy and timeliness.
Store Manager and Supervisor
Augustus Gelatery
09.2022 - 03.2025
- Managed daily store operations to ensure efficient workflow and customer satisfaction.
- Trained and supervised team members, fostering a collaborative work environment.
- Analyzed sales data to identify trends and optimize product placement strategies.
- Delivered exceptional customer service, resolving complaints quickly and professionally to maintain customer satisfaction and loyalty.
- Handled opening and closing procedures, including balancing registers, preparing bank deposits, and securing the store.
- Prepared staffing rosters and managed shift scheduling to align with peak trading hours and ensure adequate coverage.
Team Member - Bakery
Coles Supermarket
09.2022 - 02.2024
- Collaborated with team to ensure operational efficiency and high-quality service delivery.
- Assisted in the preparation and packing and baking of fresh bread, rolls, cakes, and pastries, ensuring products met Coles’ quality and presentation standards.
- Assisted in training new members on standard operating procedures and customer service excellence.
- Maintained cleanliness and organization of workspaces to promote safety and productivity.
- Planned daily operations and delegated tasks to team members to ensure efficient workflow and smooth department performance.
Education
Law Student - Law
University of New England
Sydney, NSW02-2027
Sports And Exercise Science - One Year of Study
La Trobe University
Melbourne, VICYear 12, VCE -
Strathmore Secondary College
Strathmore, VIC11-2022
Skills
- Legal research
- Advanced in MS Office Suite
- Case management
- Client communication
- Strong administrative skills
- Advanced email and task management
- Document preparation and analysis
- File organization
- Problem-solving
Extracurricular Activities
- Volunteer Basketball Coach
Coached local youth teams, developing teamwork, leadership skills, and fostering a positive sporting environment. - Volunteer, Food Bank
Assisted with food sorting, packing, and distribution, supporting community members in need and contributing to efficient operations. - Basketball Player
Competed at local and state levels, demonstrating discipline, teamwork, resilience, and strong time management through regular training and competitions.
References
Available upon request.
Timeline
Paralegal - Claims Team
Berrill and Watson Lawyers
08.2024 - Current
Legal Assistant - Pre-Claims
Berrill and Watson Lawyers
02.2024 - 08.2024
Store Manager and Supervisor
Augustus Gelatery
09.2022 - 03.2025
Team Member - Bakery
Coles Supermarket
09.2022 - 02.2024
Law Student - Law
University of New England
Sports And Exercise Science - One Year of Study
La Trobe University
Year 12, VCE -
Strathmore Secondary College
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