Scarlett Tripp
Byron Bay,NSW
Summary
Motivated hospitality and retail sales professional with extensive experience in various customer service roles. Positive attitude, versatile skills, fast and efficient under pressure, and dedicated to working together to deliver exceptional service.
Local to the Northern Rivers and studying at SCU, I am seeking a long term position with a friendly team that can coincide with study.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cafe Attendant
Espresso Head
10.2023 - 04.2024
- Efficient and friendly service in a busy and fast-paced cafe setting
- Reduced customer wait times by quickly processing orders and payments with accuracy
- Maintained cleanliness of the cafe, ensuring a welcoming environment for all guests
- Collaborated with team members to optimise workflow and ensure smooth daily operations
- Received consistently positive feedback from customers on attentive service and product knowledge
- Displayed excellent multitasking abilities while managing multiple orders simultaneously during peak hours without compromising quality or efficiency
- Developed strong rapport with regular customers through personalised service, leading to increased loyalty and repeat business
- Assisted in training new hires by sharing best practices related to customer service, food preparation, and cafe operations
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency
- Assisted customers with product selection by answering questions about food ingredients and nutritional value
Retail Shop Assistant
Santos Organics
07.2023 - 01.2024
- Boosted customer satisfaction by providing personalised assistance and product recommendations
- Showcased and promoted store products in cafe role by making delicious health beverages and creatively displaying and serving local produce
- Collaborated with a team of professionals dedicated to helping people optimise their health with high quality, sustainable products
- Maintained a clean and organised store and cafe environment, adhering to daily open/close tasks
- Achieved sales targets by learning about store products and effectively promoting and upselling items
- Assisted with inventory management, ensuring accurate tracking and timely replenishment of stock
- Organised merchandise displays for maximum appeal, drawing attention to featured products or promotions
- Developed strong rapport with customers and created positive impression of a sustainable, community minded business
Retails Sales Assistant
Petbarn
10.2022 - 05.2023
- Worked flexible hours across night, weekend and holiday shifts
- Friendly, enthusiastic and helpful with customers, demonstrating strong passion for pet care
- Proven ability to learn quickly, adapt to new situation and work effectively in high volume environments
- Managed time efficiently in order to complete all tasks within deadlines
- Adept at stocking, replenishing, company practices and procedures and money handling
- Demonstrated respect, willingness to help wherever needed, and committed to continual improvement
- Lifting heavy items with hands-on attitude
- Cultivated interpersonal skills by building positive relationships with team
Hospitality All Rounder
Cape Gloucester Resort
06.2021 - 11.2021
Hospitality All Rounder
Karijini Eco Retreat
06.2020 - 10.2020
Head Hostess
Hamilton Star Dinner Cruise
06.2019 - 11.2019
Food and Beverage Attendant
The Byron @ Byron Resort & Spa
08.2018 - 08.2019
Food and Beverage Attendant
Lochmara Lodge
03.2017 - 08.2017
Food And Beverage Attendant
The Hermitage Hotel
11.2016 - 03.2017
Food And Beverage Attendant
Cardrona Alpine Resort
06.2016 - 10.2016
Education
Xavier Catholic College
Byron Bay, NSWBachelor of Health Sciences - Psychology
Southern Cross University
Lismore, NSWSkills
- Friendly and outgoing; able to quickly build rapport with customers
- Team player with strong initiative
- Organised and detail orientated
- Active listening, critical thinking and problem-solving
- Up-selling products & promoting long-term loyalty
- Event preparation and hosting
- Excellent presentation and cleanliness
- Bartending and barista skills
- Independently managing a section
- Consistent accuracy with order taking
- POS System operation
- Safe food handling
- Stock replenishment and store maintenance
- Composure in high volume, high-pressure environments
Certification
Nationally Accredited RSA
Approved Manager Licensee
References
Available upon request
Timeline
Cafe Attendant
Espresso Head
10.2023 - 04.2024
Retail Shop Assistant
Santos Organics
07.2023 - 01.2024
Retails Sales Assistant
Petbarn
10.2022 - 05.2023
Hospitality All Rounder
Cape Gloucester Resort
06.2021 - 11.2021
Hospitality All Rounder
Karijini Eco Retreat
06.2020 - 10.2020
Head Hostess
Hamilton Star Dinner Cruise
06.2019 - 11.2019
Food and Beverage Attendant
The Byron @ Byron Resort & Spa
08.2018 - 08.2019
Food and Beverage Attendant
Lochmara Lodge
03.2017 - 08.2017
Food And Beverage Attendant
The Hermitage Hotel
11.2016 - 03.2017
Food And Beverage Attendant
Cardrona Alpine Resort
06.2016 - 10.2016
Xavier Catholic College
Bachelor of Health Sciences - Psychology
Southern Cross University
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