Summary
Overview
Work History
Skills
REFEREES
Timeline
Generic

Selbie Cook

Coomera,QLD

Summary

A motivated and compassionate individual support student seeking to develop extensive experience working with disabled clients. Whilst my work history is predominately customer serviced based, I believe I possess the transferable skills, learning ability and mindset to assist and empower individuals. I'm committed to making a positive impact on the lives of those I work with.

Overview

9
9
years of professional experience

Work History

Plan Management Officer

Smarter Communities
10.2023 - Current
  • Performed clerical tasks such as organisation of documents, scanning and uploading to databases.
  • Learned and adapted quickly to new technology and software applications.
  • Used knowledge of Microsoft Office.

Assistant Venue Manager

The Wattle Hotel
03.2022 - 02.2024
  • Carried out opening and closing procedures of the hotel ensuring to uphold security standards.
  • Conducted regular safety inspections to maintain compliance with regulatory requirements and minimize risk at the venue.
  • Developed and implemented marketing strategies to increase customer engagement and drive revenue.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
  • Created and maintained detailed shift reports to ensure a high level of communication throughout the team.
  • Trained and supervised staff, fostering a team-oriented approach to ensure exceptional guest experiences.
  • Handled disgruntled or intoxicated patrons with discreet and respect whilst striving for a safe and positive outcome.
  • Accurately recorded daily data and followed up on discrepancies.

Restaurant Supervisor

Hope Island Tavern
10.2016 - 03.2022
  • Carried out the role of restaurant supervisor including training of staff.
  • Developed and maintained positive relationships with regular clientele ensuring customer retention.
  • Handled cash and used the POS system with accuracy.
  • Planned and executed promotions and special events in close collaboration with management.
  • Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
  • Addressed customer complaints with professional demeanour and used communication and problem-solving skills to resolve issues.
  • Provided responsible service of alcohol and supervision of gambling including Keno and TAB.

CPR & First Aid Course Presenter

CPR Help
01.2015 - 01.2020
  • Presented basic CPR and first aid program in primary and secondary schools, maintaining engagement of up to twenty-five children for a ninety minute presentation.
  • Assisted children to practice the recovery position and perform CPR techniques.
  • Practised safe manual handling methods and upheld sanitization of the CPR mannequins.

Skills

  • CPR & first aid certified
  • COVID vaccinated
  • C class driver's license
  • Reliable vehicle with comprehensive insurance
  • Recent national police check
  • Certificate III in individual support enrolled

REFEREES

Beth McDowell, Duty Manager, Hope Island Tavern - 0414 326 618

Shannon Stewart, Operations Manager, The Wattle Hotel - 0434 765 002

Angela Price, Owner & Operator, CPR Help - 0410 449 158

Timeline

Plan Management Officer

Smarter Communities
10.2023 - Current

Assistant Venue Manager

The Wattle Hotel
03.2022 - 02.2024

Restaurant Supervisor

Hope Island Tavern
10.2016 - 03.2022

CPR & First Aid Course Presenter

CPR Help
01.2015 - 01.2020
Selbie Cook