Scott Adams
Barton, ACT
Summary
Detail-oriented and results-driven professional with extensive experience in data analysis, content management, and administration within health services and media. Skilled in delivering accurate, high-quality outcomes under tight deadlines, with a proven ability to manage complex projects, communicate effectively, and build strong stakeholder relationships. Adept at working autonomously or collaboratively to drive organizational goals, with a passion for leveraging data to optimize performance and service delivery.
Overview
39
39
years of professional experience
Work History
Administration Officer, CATS Programme
Canberra Health Services
Canberra, ACT
01.2025 - Current
- Selected to support the pioneering Community Assistance and Temporary Support (CATS) programme within the Ambulatory Care and Cancer Services Directorate, collaborating with clients and healthcare professionals to establish effective processes.
- Manage daily inbox queries and telephone referrals from clients, social workers, and medical professionals, ensuring timely and accurate responses.
- Facilitate secure data transfer using the Kiteworks network and DHR system, maintaining compliance with privacy standards.
- Contribute to a team of four in setting up operational frameworks for the CATS programme, enhancing community healthcare delivery.
- Supported patient care coordination through efficient booking and referral processing in a high-volume healthcare environment.
- Liaised with patients to provide clear, empathetic assistance for hospital and clinic appointment scheduling.
- Managed data entry across proprietary and bespoke systems, ensuring accurate patient onboarding and record-keeping.
- Streamlined inbox management to prioritise and process new patient referrals, improving service efficiency.
Owner & Editor
Sentinel Daily
Canberra, ACY
02.2016 - Current
- Founded and managed Australia’s leading independent online music magazine, overseeing content creation, web publishing, and stakeholder relationships.
- Edit and publish daily music news and reviews, ensuring high-quality, engaging content for a global audience.
- Develop and maintain the WordPress-based website, optimizing functionality and user experience through usage metrics analysis.
- Coordinate a diverse team of contributors across international time zones, managing assignments, advertising, and invoicing to meet tight deadlines.
- Cultivate trusted relationships with industry stakeholders, including record companies, tour promoters, and PR firms, earning a reputation as an industry leader.
Administration Officer, Central Outpatient Intake Team
Canberra Health Services
Canberra, ACT
08.2024 - 01.2025
- Supported patient care coordination through efficient booking and referral processing in a high-volume healthcare environment.
- Liaised with patients to provide clear, empathetic assistance for hospital and clinic appointment scheduling.
- Managed data entry across proprietary and bespoke systems, ensuring accurate patient onboarding and record-keeping.
- Streamlined inbox management to prioritize and process new patient referrals, improving service efficiency.
Content Manager & Data Analyst
Successability Ltd
10.2006 - 08.2023
- Led data analysis and content management initiatives, developing innovative systems to enhance operational performance.
- Analysed data to identify trends and deliver evidence-based recommendations, driving the development of automated system solutions.
- Managed one of Australia’s largest archives of sporting results, ensuring accuracy and accessibility through advanced database management.
- Produced daily reports and spreadsheets to meet critical client deadlines, maintaining high standards of accuracy and clarity.
Shop Manager
William Hill Ltd & Tote Ltd
01.1999 - 08.2002
- Managed daily operations of retail betting outlets across London and the Home Counties, delivering exceptional customer service and administrative oversight.
- Oversaw cash reconciliations, monthly reporting, and staff rostering, ensuring operational efficiency.
- Represented the company as a knowledgeable and approachable point of contact for customers.
Tour Support, Merchandising
Brilliant Merch, Underworld Merchandising, Blue Grape
09.1996 - 12.1998
- Coordinated merchandise operations for concert tours, managing logistics, staff, and financial processes.
- Ensured smooth execution of merchandise sales, handling cash, accounting, and invoicing.
- Managed staff workflows and hiring, adapting to dynamic tour schedules and last-minute changes.
Housing Benefit Officer
Wycombe District Council
08.1986 - 08.1990
- Provided customer-focused support and maintained accurate records for housing benefit claimants.
- Conducted client interviews to assist with claim form completion, ensuring clarity and compliance.
- Maintained a precise database of claimant information and payment statuses, supporting efficient service delivery.
Education
Business Analyst Qualification -
Online Course
Cyber Security Foundations
Coursera
BA - English Studies
Sheffield University
Skills
- Data Analysis & Reporting
- Content Creation & Web Publishing
- Database Management
- Stakeholder Engagement & Communication
- Time Management & Prioritization
- Creative Problem Solving
- Editing & Proofreading
- Systems: Microsoft Office (Excel, Word), WordPress, Kiteworks, DHR
Accomplishments
- Time Management & Results: Consistently met critical deadlines by prioritizing tasks, communicating outcomes, and documenting processes for transparency in health services and media roles.
- Analytics & Solutions: Led data system development projects, piloting live data trials to inform automated solutions, enhancing performance metrics for organizations.
- Editing & Web Publishing: Drove growth of Sentinel Daily through daily content updates and usage metrics analysis, optimizing site performance and user engagement.
- Coordination & Relationship Building: Built productive, trusted relationships with national and international stakeholders, coordinating complex projects under tight deadlines
Timeline
Administration Officer, CATS Programme
Canberra Health Services
01.2025 - Current
Administration Officer, Central Outpatient Intake Team
Canberra Health Services
08.2024 - 01.2025
Owner & Editor
Sentinel Daily
02.2016 - Current
Content Manager & Data Analyst
Successability Ltd
10.2006 - 08.2023
Shop Manager
William Hill Ltd & Tote Ltd
01.1999 - 08.2002
Tour Support, Merchandising
Brilliant Merch, Underworld Merchandising, Blue Grape
09.1996 - 12.1998
Housing Benefit Officer
Wycombe District Council
08.1986 - 08.1990
Cyber Security Foundations
Coursera
BA - English Studies
Sheffield University
Business Analyst Qualification -
Online Course
Similar Profiles
Abin KurianAbin Kurian
Health Service Officer 4/5 at Canberra Health ServicesHealth Service Officer 4/5 at Canberra Health Services
Sonam GyeltshenSonam Gyeltshen
Booking and Scheduling Officer at Canberra Health ServicesBooking and Scheduling Officer at Canberra Health Services
MELISSA CHILDSMELISSA CHILDS
Safety and Risk Officer (ASO6) at Canberra Health ServicesSafety and Risk Officer (ASO6) at Canberra Health Services
Jack StockbridgeJack Stockbridge
Crew Coach at McDonald'sCrew Coach at McDonald's
Gildo Robert SagaGildo Robert Saga
Truck Driver at A1 Bins ACTTruck Driver at A1 Bins ACT