Scott Atkin
Caboolture,QLD
Summary
Driven by a commitment to excellence, I leveraged technical troubleshooting and team coordination at Torque Toyota and Lincom Group to enhance system performance and customer satisfaction. My expertise in preventive maintenance and fostering a culture of continuous improvement led to streamlined service processes and a positive, professional client experience. Hardworking Technician bringing 13+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Field Service Technician
Lincom Group
08.2021 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
Light Vehicle / Specialist Diagnostic Technician
Torque Toyota
07.2010 - 08.2021
- Improved vehicle performance by conducting thorough diagnostics and implementing necessary repairs.
- Contributed to a safe work environment by adhering to established safety protocols and procedures during all repair processes.
- Developed strong relationships with parts vendors, ensuring timely procurement of necessary components and minimizing wait times for customers.
- Assisted customers in making informed decisions regarding their vehicle''s care by offering sound advice based on extensive experience within the automotive industry.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Coordinated with parts department to determine availability of necessary components.
- Investigated customer complaints to identify cause of malfunctions.
- Read and followed technical documentation to complete accurate repairs.
- Analyzed vehicle data using advanced diagnostic equipment.
- Delivered exceptional service experiences for clients through clear explanations of necessary repairs and providing options when available.
- Updated personal skill set through ongoing training opportunities, staying current on industry trends and advancements in automotive technology.
- Maintained accurate records of completed tasks for efficient documentation and future reference.
- Ensured safety compliance by adhering to strict guidelines for vehicle repairs and maintenance procedures.
- Reduced downtime for customers with efficient scheduling and prioritization of repair work.
- Completed complex repair jobs by utilizing advanced technical skills and extensive automotive knowledge.
Education
High School Diploma -
Australian Trade College North Brisbane
Scarborough, QLD12.2011
Skills
- Technical Troubleshooting
- Training and mentoring
- Following safety practices
- Preventive Maintenance
- Positive Attitude
- Teamwork and Coordination
- Mechanical Aptitude
- Courteous and Professional
- Fault diagnosis
- Problem-Solving
Certification
- Certificate 3 Light Vehicle Mechanical Technology AUR30612
- Heavy Vehicle HR Type O condition B Licence
- LF Forklift Truck HRWL
- DG Dogging HRWL
- Construction Induction White Card 2629355
- RIIWHS204D Work Safely at Heights
- Standard 11 Mining Induction
Timeline
Field Service Technician
Lincom Group
08.2021 - Current
Light Vehicle / Specialist Diagnostic Technician
Torque Toyota
07.2010 - 08.2021
High School Diploma -
Australian Trade College North Brisbane
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