Scott Banney
Townsville,QLD
Summary
Branch Manager with over 10 years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include financial administration, team leadership and Safety Leadership.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Rental Account Manager
SMH Equipment
01.2023 - Current
- Strengthened relationships with key clients through regular communication and meetings.
- Secured major contracts by delivering persuasive presentations to potential clients.
- Increased client base by developing and implementing effective business development strategies.
- Grew revenue in target markets by engaging in strategic partnerships and alliances.
- Streamlined internal processes to enhance efficiency and productivity within the sales team.
- Established long-term relationships with key industry influencers for increased brand exposure.
- Consistently exceeded sales targets, contributing significantly to overall company revenue growth yearonyear.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Branch Manager
Coates Hire
03.2022 - 11.2022
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Gathered and reviewed customer feedback to improve operations.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Increased sales by offering advice on purchases and promoting additional products.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Organized sales paperwork, presented proposals and finalized contracts.
- Completed workplace safety and hazard inspections.
- Monitored safety practices of new and existing employees.
- Led employee training on safe usage of equipment.
- Recognized, documented and advised on removal of hazards.
Regional Operations Manager Bowen Basin
Coates Hire
11.2020 - 03.2022
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team-building activities to enhance working relationships.
- Worked flexible hours; night, weekend, and holiday shifts.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Developed processes to save on costs and prevent losses.
- Devised processes to boost long-term business success and increase profit levels.
- Suggested corrective services to handle customer complaints.
- Hired and trained 6 new employees in 2021 .
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Communicated with staff, patients and healthcare providers to encourage highest quality of service.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Promoted positive customer experience through day-to-day supervision and management.
Branch Manager
Coates Hire Operations
09.2017 - 11.2021
- Maintained a Safety First attitude and encourage all staff members
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Assessed employee performance and developed improvement plans.
- Recruited, interviewed, hired and trained 10 employees and implemented mentoring program to promote positive feedback and engagement.
- Engaged employees in business processes with positive motivational techniques.
- Led team of 8 staff and supported staff in other branches / areas.
- Gathered and reviewed customer feedback to improve operations e.g implement sales / operations meetings
- Manage budgets, P&L and KPI’s and have grown profit over 3 years
Assistant Branch Manager
Coates Hire Operations
01.2016 - 09.2017
- Maintain a safety first culture
- Possess ‘hands on’ management approach
- Lead and develop branch staff and operations workforce
- Demonstrate sound commercial acumen
- Assist with asset management and quality management
- Facilitate high levels of customer service
- Manage budgets, P&L and KPI’s as required
Assistant Branch Manager
Coates Hire Operations
11.2011 - 06.2015
- Maintain a safety first culture
- Possess ‘hands on’ management approach
- Lead and develop branch staff and operations workforce
- Demonstrate sound commercial acumen
- Assist with asset management and quality management
- Facilitate high levels of customer service
- Manage budgets, P&L and KPI’s as required
Sales Coordinator
Coates Hire Operations
03.2011 - 11.2011
- Maintain a safety first culture
- Possess ‘hands on’ management approach
- Lead and develop branch staff and operations workforce
- Demonstrate sound commercial acumen
- Assist with asset management and quality management
- Facilitate high levels of customer service
- Manage budgets, P&L and KPI’s as required
Sales Assistant
Dowdens Pumping
03.2007 - 03.2011
- Functioned as backup in areas of sales, support, and services.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Provided pricing information to customers regarding specific products.
- Maintained records related to sales, returns and inventory availability.
- Referred customers to various services by evaluating needs and providing recommendations.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Processed credit and debit card payments to complete purchasing experience.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Education
High School Diploma -
St Patricks College
Mackay12.2004
Skills
- Relationship building and management
- Familiar with account coding
- Team Leadership
- Goals and Performance
- Staff Management
- Relationship Management
- Revenue Generation
- Employee Development
- Human resources knowledge
- Cash handling expertise
- Cost and Budget Analysis
- Friendly
- Marketing
- Team Player
- Staff Training
- Product training
Certification
- Diploma of Management BSB51107
- Certificate IV OHS - Certificate IV OHS - TM080429
- R2066_16396_Manual Handling
- R2026_16396_Load Unload Course
Affiliations
Provdided with pleasue on request
Timeline
Rental Account Manager
SMH Equipment
01.2023 - Current
Branch Manager
Coates Hire
03.2022 - 11.2022
Regional Operations Manager Bowen Basin
Coates Hire
11.2020 - 03.2022
Branch Manager
Coates Hire Operations
09.2017 - 11.2021
Assistant Branch Manager
Coates Hire Operations
01.2016 - 09.2017
Assistant Branch Manager
Coates Hire Operations
11.2011 - 06.2015
Sales Coordinator
Coates Hire Operations
03.2011 - 11.2011
Sales Assistant
Dowdens Pumping
03.2007 - 03.2011
High School Diploma -
St Patricks College
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