Scott Bell
Ascot Park,SA
Summary
Professional retail sales executive prepared for the next role. Proven track record in driving sales, enhancing customer experiences, and exceeding targets. Strong focus on team collaboration and flexibility to adapt to changing demands. Skilled in customer relationship management, product merchandising, and sales strategy. Known for reliability and delivering results.
Overview
21
21
years of professional experience
Work History
Dulux Retail Sales Executive
DuluxGroup
09.2021 - Current
- Increased customer satisfaction by resolving issues promptly and professionally.
- Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
- Utilised C4C effectively to track call cycles and manage customer interactions to maximise results.
- Leveraged data insight tools like Power BI to tailor targeted business decisions and plans for each individual customer to drive growth.
- Managed inventory effectively to ensure optimal stock levels and prevent stockouts or overstock situations.
- Supported store and department management with various tasks such as tracking sales performance, performing routine Business Review meetings and planning and executing seasonal campaigns.
- Supported broader retail team as state champion for British Paints and Porters, facilitating national growth initiatives at state level and building state action plans.
- Created business plans for territory and focus stores to pull together insights and data to form key growth drivers and achieve set results.
- Conducted product training and demonstrations to highlight features and grow advocacy with customers in both Bunnings and IHG channel.
- Mentored newer sales executives on best practices in retail sales, improving overall team performance.
Administration G4
Bunnings Adelaide Airport
03.2020 - 09.2021
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used coordination and planning skills to achieve results according to schedule.
- Handled day-to-day running of administration, banking and pricing, ensuring high levels of productivity and progression.
- Onboarded new team members and ensuring site and safety inductions completed to required level.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Worked flexible hours; night, weekend, and holiday shifts.
- Managing store compliance for safety, pricing and banking and participating in internal audits to identify opportunities for improvement.
- Achieved new store admin and safety audit result bellow national average.
- Coaching and developing brand new team during new store opening process, ensuring expected standards are met.
Builders Coordinator
Bunnings Marion
11.2019 - 03.2020
- Managed team of 25 employees, overseeing hiring, training, rostering and professional growth of employees.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Handled day-to-day running of Builders Department, ensuring high levels of productivity and progression.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Used coordination and planning skills to achieve results according to schedule.
- Served customers in friendly, efficient manner following outlined steps of service.
- Planned and executed running of yearly stock take process at Marion store.
- Worked closely with store Trade Specialist to attract new commercial accounts and help improve commercial sales.
- Revised and implemented merchandising initiatives based on customer and supplier feedback to grow key sales categories.
Lifestyles Coordinator
Bunnings Marion
07.2017 - 11.2019
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed team communications and information for meetings.
- Worked flexible hours; night, weekend, and holiday shifts.
- Exceeded goals through effective task prioritization and great work ethic.
- Used coordination and planning skills to achieve results according to schedule.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Carried out day-day-day duties accurately and efficiently.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Worked closely with key stakeholders to maximise sales opportunities during seasonal changes.
- Managed team of 18 team members to deliver expected store standards.
- Managed to achieve consistent year on year financial growth through effective management of team, merchandising and sales opportunities.
- Worked professionally alongside different key stakeholders to achieve mutually beneficial outcomes in regards to off location merchandising opportunities.
Inside The Home Future Leader
Bunnings Woodville
03.2016 - 07.2017
- Monitored department inventory to ensure stock levels and databases were updated.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked closely with Inside the Home Coordinator to maintain optimum levels of communication to effectively and efficiently complete projects.
- Maintained energy and enthusiasm in fast-paced environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Used coordination and planning skills to achieve results according to schedule.
- Identified issues, analyzed information and provided solutions to problems.
- Worked alongside suppliers and merchandising team to ensure off-location products were relevant and proving acceptable sales returns.
- Coached and developed paint department team around increasing Gross Profit sales by promoting higher quality products in key merchandising locations, based on current seasonality.
Lifestyles G4
Bunnings Mile End
01.2014 - 03.2016
- Served customers in friendly, efficient manner following outlined steps of service.
- Learnt new products and skills quickly to help drive sales and service goals.
- Used coordination and planning skills to achieve results according to schedule.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used Microsoft Word and other software tools to create documents and other communications.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
Goods Inwards G4
Bunnings Mile End
11.2013 - 01.2014
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Handled day-to-day running of Goods Inwards area, ensuring high levels of productivity and progression throughout Christmas Period.
- Maintained energy and enthusiasm in fast-paced environment.
- Monitored all store inventory to ensure stock levels and databases were updated.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Unloaded stock from trucks daily using forklift.
- Handled store credit claims and followed up with suppliers.
- Handled daily delivery paperwork to acceptable standard and ensured it was accurately entered into goods inwards digital database.
- Followed up with suppliers when required paperwork was missing to ensure correct goods were received.
- Worked alongside Bunnings Invoice Processing Centre to ensure invoices were processed in timely manner to ensure accurate inventory was maintained.
Builders Team Member
Bunnings Mile End
11.2004 - 11.2013
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Monitored all Builders Department inventory to ensure stock levels and databases were updated.
- Identified issues, analyzed information and provided solutions to problems.
- Worked incoming stock efficiently to ensure it was available for customers as required.
- Worked alongside suppliers to ensure required stock levels were maintained to keep up with sales demands.
Education
Diploma - Leadership And Management
Swinburne University of Technology
Melbourne, VIC01.2017
Bachelor of Science - Human Movement And Health Science
University of South Australia
Adelaide, SA03.2012
High School Diploma -
Concordia College
Highgate, SA11.2007
Skills
- Strategic Planning
- Analytical problem solver
- Data-driven decision making
- Coaching and mentoring
- Business planning
- Creative merchandising
- Conflict resolution
- Relationship building
- Time management
- Highly Motivated
- Fast Learner
Timeline
Dulux Retail Sales Executive
DuluxGroup
09.2021 - Current
Administration G4
Bunnings Adelaide Airport
03.2020 - 09.2021
Builders Coordinator
Bunnings Marion
11.2019 - 03.2020
Lifestyles Coordinator
Bunnings Marion
07.2017 - 11.2019
Inside The Home Future Leader
Bunnings Woodville
03.2016 - 07.2017
Lifestyles G4
Bunnings Mile End
01.2014 - 03.2016
Goods Inwards G4
Bunnings Mile End
11.2013 - 01.2014
Builders Team Member
Bunnings Mile End
11.2004 - 11.2013
Diploma - Leadership And Management
Swinburne University of Technology
Bachelor of Science - Human Movement And Health Science
University of South Australia
High School Diploma -
Concordia College
References
Harrison Ashby - Dulux Retail State Sales Manager SA/NT
M: 0428 379 701
E: harrison.ashby@dulux.com.au
More available on request
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