Scott Bradley

Delivered Comprehensive Employee Support: Provided psycho-social support to individuals facing mental health challenges, utilizing a strength-based approach to enhance resilience and personal growth. Ensured a positive, supportive environment that aligns with HR principles of fostering employee well-being and engagement.

Coordinated Holistic Service Integration: Connected individuals to relevant community services, advocating for a holistic approach to care. Collaborated closely with participants to empower them with the skills and confidence needed to independently access services, similar to HR practices of ensuring employees are aware of and utilize available resources.

Conducted Needs Assessments and Progress Tracking: Implemented assessments to understand and address participants' unique challenges. Utilized outcome measures to track progress, celebrate achievements, and support the development of self-advocacy skills, reflecting HR's focus on performance management and employee development.

Managed caseload and scheduling: Efficiently balanced a caseload of up to 20 participants, employing independent calendar planning to meet KPIs and compliance requirements. Demonstrated strong organizational skills and attention to detail, essential for managing multiple HR functions and employee records.

Developed and Monitored Personalized Care Plans: Created individualized recovery plans using S.M.A.R.T goals in collaboration with participants, ensuring alignment with their goals and ongoing monitoring of progress. Applied similar methodologies to develop employee development plans, performance reviews, and career progression strategies in HR.

Resolved Customer Issues: Addressed customer inquiries and complaints, contributing to the company's positive reputation and aligning with HR’s focus on resolving employee concerns effectively.

Managed High Customer Volume: Provided personalized service to a large customer base, demonstrating the ability to handle multiple interactions simultaneously while maintaining a high level of service, akin to managing multiple HR tasks and employee needs.

Fostered Positive Interactions: Created a welcoming environment with a patient and attentive approach, similar to fostering a supportive and inclusive workplace culture in HR.

Exhibited Flexibility and Initiative: Collaborated across departments to ensure seamless service delivery, reflecting the versatility and teamwork required in HR roles.

Achievements:

Promoted Diversity: Participated in David Jones Mardi Gras staff campaign, advocating for diversity and inclusion, parallel to supporting diversity initiatives in HR.

Represented the Brand: Served as a staff menswear ambassador, modeling products and collaborating with a team of stylists and photographers, demonstrating skills in brand representation and teamwork.

Delivered Tailored Interventions: Provided evidence-based support to a diverse client base, customizing interventions to meet individual needs, similar to tailoring HR practices to diverse employee needs.

Managed Complex Cases: Assisted individuals with various issues, including anxiety, depression, and trauma. Triaged and escalated cases as needed, reflecting the ability to handle complex employee situations and manage sensitive HR issues.

Conducted Risk Assessments: Performed risk assessments and follow-up calls to ensure safety and integrity, developed and implemented safety plans. These skills align with handling employee concerns and ensuring workplace safety.

Maintained Professional Boundaries: Established and communicated clear boundaries and expectations, fostering a respectful and autonomous environment. This experience is directly applicable to maintaining professional relationships and confidentiality in HR.

Facilitated Telehealth Counselling: Conducted remote counseling sessions, ensuring confidentiality and safety, analogous to managing remote employee interactions and maintaining secure communication channels.