Scott Cha
Sydney,Australia
Summary
Professional Bell Attendant with experience in upscale hospitality settings. Known for exceptional customer service skills, strong communication abilities, and comprehensive knowledge of hotel operations. Demonstrated ability to make a positive impact in roles requiring discretion, flexibility, and attention to detail. Skills include baggage management, guest relations, and multitasking under high-pressure situations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bell Attendant
The Star
Sydney, Australia
05.2023 - Current
- Greeted guests with a friendly and welcoming attitude.
- Informed guests of hotel amenities, services and attractions in the local area.
- Assisted guests with luggage and vehicle.
- Ensured that all incoming calls were answered promptly and professionally.
Private First Class [Mandatory]
Military Service
Gyeonggido, Korea
04.2020 - 01.2022
- Provided instruction on weapons systems, tactics, and techniques to junior enlisted personnel.
- Conducted physical training and ensured all Soldiers achieved required fitness levels.
- Supervised the maintenance of vehicles and other military equipment according to standards.
Consultant - Telecom
Blue Link, Air France
Sydney, Australia
01.2019 - 03.2020
- Customer Service, Air France
- Assisted customers with booking flight
- Provided detailed information to tourists about local attractions and points of interest.
Food & Beverage Attendant
ICMS GRAND DINING ROOM
, Australia
02.2018 - 09.2018
- Greeted guests upon arrival and escorted them to their assigned tables.
- Provided menus, explained daily specials, and answered questions about menu items.
- Took orders for food and beverages in a professional manner.
- Delivered food and drinks from kitchen or bar areas to dining room tables.
Front Desk Agency
Gonjiam Resort
, Korea
02.2017 - 01.2018
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
Education
Bachelor of Business Management -
International College of Management, Sydney
01.2023
Certificate of Higher School (Secondary School) -
Gonjiam High School, Republic of South Korea
01.2017
Skills
- Translation Korean to English
- Strength maintenance for handling heavy luggage
- Smooth Driving
- Knowledge of using Opera system
Certification
- International Drive License
- RSA
- Fork lift
References
- Ian Jordan, Hotel Concierge, The DARLING, Sydney, ian.jordan@star.com.au, 0456 316 650
- Bradly Maljevac, Hotel Front Office Manager, The DARLING, Sydney, bradly.maljevac@star.com.au, 0481 847 244
- Renato Roberiro Rodrigues, Bell Captain, The Darling, Sydney, Renato.ribeiro@star.com.au, 0451 768 329
Timeline
Bell Attendant
The Star
05.2023 - Current
Private First Class [Mandatory]
Military Service
04.2020 - 01.2022
Consultant - Telecom
Blue Link, Air France
01.2019 - 03.2020
Food & Beverage Attendant
ICMS GRAND DINING ROOM
02.2018 - 09.2018
Front Desk Agency
Gonjiam Resort
02.2017 - 01.2018
Bachelor of Business Management -
International College of Management, Sydney
Certificate of Higher School (Secondary School) -
Gonjiam High School, Republic of South Korea
Similar Profiles
Oliver PryorOliver Pryor
Receptionist at The StarReceptionist at The Star
Muhammad Kamran AshrafMuhammad Kamran Ashraf
Security Officer at The StarSecurity Officer at The Star
Darcey RussellDarcey Russell
Food and Beverage Server at The StarFood and Beverage Server at The Star
Ethan BarnettEthan Barnett
Dealer at The StarDealer at The Star
Sascha WiszniewskaSascha Wiszniewska
Case Manager, Coronial Court at Ministry of JusticeCase Manager, Coronial Court at Ministry of Justice