Scott Chidgzey
Tamworth,NSW
Summary
I am an extremely hard worker and do everything in my power to make sure my team and myself achieve the targets given to us
I am a team player and always will to help when it is required
Overview
18
18
years of professional experience
Work History
Parts Sales Supervisor
Westrac
Tamworth, NSW
07.2018 - Current
- Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Fostered a positive work environment by promoting teamwork, open communication, and employee recognition programs among staff members.
- Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
- Implemented new sales strategies, resulting in higher customer retention rates and overall satisfaction.
- Led a team of sales associates to consistently surpass monthly sales goals.
- Negotiated contracts with vendors, securing favorable terms and prices for the business.
- Developed training materials to educate staff on product knowledge, enhancing their ability to make informed recommendations to customers.
- Implemented regular performance tracking and reporting which provided valuable insights for continuous improvement in sales strategies and processes.
- Streamlined supplier communications through establishing structured processes improving long-term relationship building opportunities.
- Increased parts sales by developing and maintaining strong relationships with customers and suppliers.
Assistant Parts Manager
Bursons
Tamworth, NSW
07.2015 - 07.2024
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Created employee schedules to align coverage with forecasted demands.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Submitted reports to senior management to aid in business decision-making and planning.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Supported Parts Manager in budget planning and monitoring, ensuring financial targets were met while maintaining high-quality service standards.
- Provided exceptional customer service, addressing concerns or issues promptly to ensure customer satisfaction remained at a high level.
- Maximized sales opportunities by identifying upsell potential on customer orders, maintaining a high level of product knowledge.
- Maintained an organized workspace, optimizing workflow for increased efficiency in handling part orders and inquiries.
- Assisted Parts Manager in creating monthly sales forecasts based on historical data analysis and current market trends.
- Streamlined parts inventory management through diligent tracking and recordkeeping.
- Supervised and trained staff on product knowledge and customer service.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Reviewed established business practices and improved processes to reduce expenses.
Boat Sales Consultant
Tamworth Boat Sales
Tamworth, NSW
07.2011 - 07.2015
- Conducted comprehensive needs assessments for prospective buyers, ensuring the best possible match between the client''s requirements and available options.
- Expanded dealership''s reach by representing the company at trade shows, conferences, and local boating events.
- Streamlined sales processes by staying current on industry trends, market research, and competitor offerings.
- Increased boat sales by developing and maintaining strong relationships with clients.
- Improved inventory management by consistently updating and organizing boat display areas to showcase available models effectively.
- Provided exceptional after-sales support to customers, addressing any questions or concerns regarding their purchase in a timely manner.
Parts Sales Representative
Fairways Motorcycles
Rockhampton, QLD
07.2008 - 07.2011
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Maintained extensive understanding of common problems and methods for repair.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Developed expertise in various automotive systems, increasing versatility as a Parts Sales Representative.
- Proactively maintained a strong online presence for the store, responding to customer inquiries and showcasing new products on social media platforms.
- Boosted sales revenue by effectively upselling related products and services to customers.
- Trained new staff on product knowledge, sales techniques, and company policies, ensuring a seamless onboarding process.
- Managed returns and exchanges efficiently, maintaining high levels of customer satisfaction.
Sales Representative
Super Cheap Auto
Rockhampton, QLD
09.2006 - 07.2009
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Trained and mentored new sales representatives.
Education
Cart 3 Automotive Sales - Sales
Mta
Tamworth, NSW2023
Westrac Institute
Future Leaders Course2022
Year 12 -
Glenmore State High School
Rockhampton North, QLD2007
Skills
- Operational Efficiency
- Warehouse Management
- Task Delegation
- Sales Reporting
- Industry Networking
- Ordering parts
- Customer Service
- Improving customer satisfaction
- Warehouse Operations
- Forklift Operation
- Operations Management
- Logistics Planning
- Staff Training
- Inventory Management
- Demand forecasting
- Performance Improvement
- Supply Chain Coordination
- Stock management
- Vendor Relations
- Relationship Building
- Staff Training and Development
Timeline
Parts Sales Supervisor
Westrac
07.2018 - Current
Assistant Parts Manager
Bursons
07.2015 - 07.2024
Boat Sales Consultant
Tamworth Boat Sales
07.2011 - 07.2015
Parts Sales Representative
Fairways Motorcycles
07.2008 - 07.2011
Sales Representative
Super Cheap Auto
09.2006 - 07.2009
Cart 3 Automotive Sales - Sales
Mta
Westrac Institute
Year 12 -
Glenmore State High School