Summary
Overview
Work History
Skills
Timeline
Generic

JAIDYN JACKSON

Trinity Beach

Summary

Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.

Overview

9
9
years of professional experience

Work History

Catering Assistant

Arcare
11.2024 - Current
  • Provided excellent customer service to guests during functions.
  • Communicated effectively with co-workers and supervisors regarding tasks assigned.
  • Followed health and safety guidelines in all catering activities.
  • Maintained a clean and sanitary work area.
  • Kept foods at proper temperatures to prevent food spoilage or illness.
  • Assisted chefs in preparing meals for large groups of people efficiently and accurately.
  • Ensured all food safety guidelines were followed as set by local health department regulations.
  • Resolved any customer complaints quickly and professionally while maintaining composure under pressure.
  • Prepared meals for special events according to established recipes and dietary requirements.
  • Prepared a variety of dishes from cold salads to hot entrees.

Housekeeping Room Attendant

BIG4 Ingenia Holidays
10.2024 - Current
  • Maintained cleanliness and organization of assigned guest rooms, ensuring high standards of hygiene.
  • Collaborated with team members to streamline cleaning processes and improve turnaround times for room preparation.
  • Trained new staff on cleaning protocols, safety procedures, and efficient use of housekeeping equipment.
  • Inspected rooms post-cleaning to ensure adherence to quality standards and guest expectations.
  • Addressed guest requests promptly, enhancing overall satisfaction and contributing to positive reviews.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.

Bakery Team Member

Woolworths
07.2023 - 11.2024
  • Resolved customer complaints courteously and efficiently.
  • Followed health codes and safety regulations when handling food products.
  • Weighed out ingredients for recipes according to standards set by management team.
  • Maintained a clean work environment throughout shift including sanitizing surfaces and washing dishes.
  • Performed opening and closing duties such as restocking supplies and cleaning up work area at end of shift.
  • Assisted in training new team members in bakery operations.
  • Monitored temperatures of ovens, freezers, refrigerators and other equipment on a regular basis.
  • Received orders from customers and fulfilled them accurately.
  • Provided excellent customer service by addressing inquiries promptly and professionally.

Barista Supervisor

Native Cafe
01.2022 - 07.2023
  • Trained and mentored new baristas on techniques, equipment usage, and company policies.
  • Implemented inventory management practices to optimize supply levels and reduce waste.
  • Monitored team performance, providing feedback to enhance productivity and morale.
  • Collaborated with management to create promotional campaigns that increased customer engagement.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Addressed customer concerns promptly and professionally, resolving issues while maintaining high levels of satisfaction among patrons.
  • Maintained a clean and safe work environment by enforcing strict adherence to health and safety guidelines.
  • Increased overall store performance by implementing effective inventory control measures.
  • Provided comprehensive training on coffee preparation techniques, ensuring all staff were knowledgeable in delivering exceptional products.
  • Improved employee retention rates by creating a supportive work atmosphere that encouraged growth opportunities.
  • Directed food preparation and cooking activities to meet health and safety standards.

Customer Service Agent

Qantas Airways
02.2018 - 01.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.

Front of House Assistant

Cupitts Winery
06.2017 - 12.2018
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new staff in front-of-house procedures, customer relations and cleaning.
  • Helped guests at tables when in need of assistance.
  • Prepared alcoholic beverages such as standard cocktails for guests.
  • Stayed ready for quick turnovers by pre-bussing tables.

Barista

Broadwalk Cafe
01.2016 - 12.2017
  • Trained new baristas on beverage preparation techniques and customer service standards.
  • Managed daily operations, ensuring efficient workflow during peak hours.
  • Collaborated with team members to create seasonal beverage menus, driving sales growth.
  • Mentored junior staff, fostering skill development in coffee brewing and espresso techniques.
  • Analyzed customer feedback to identify areas for service improvement and implement changes.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Skills

  • Building Customer Loyalty
  • Team Collaboration
  • Engaging with Diverse Customers
  • Building Customer Relationships and Loyalty
  • Exceeding Customer Expectations
  • Available Nights, Weekends and Holidays
  • Flexible Hours
  • Store Policies and Procedures
  • Safety and Cleanliness Standards
  • Meeting Sales Goals
  • Managing Cash Register
  • Team Goals
  • POS Inventory System Operation

Timeline

Catering Assistant

Arcare
11.2024 - Current

Housekeeping Room Attendant

BIG4 Ingenia Holidays
10.2024 - Current

Bakery Team Member

Woolworths
07.2023 - 11.2024

Barista Supervisor

Native Cafe
01.2022 - 07.2023

Customer Service Agent

Qantas Airways
02.2018 - 01.2021

Front of House Assistant

Cupitts Winery
06.2017 - 12.2018

Barista

Broadwalk Cafe
01.2016 - 12.2017

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JAIDYN JACKSON