Scott Cunningham
Queanbeyan,NSW
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
12
12
years of professional experience
Work History
Sales Team Member
Specfast
Canberra
05.2020 - Current
- Maintained product displays and inventory accuracy to support store operations.
- Processed transactions efficiently, ensuring smooth checkout for customers.
- Collaborated with team members to achieve sales targets and improve service quality.
- Demonstrated product knowledge to educate customers on features and benefits.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Participated in training sessions to develop sales techniques and operational skills.
- Contributed to maintaining a clean, organized work environment for optimal customer engagement.
- Helped customers locate products and checked store system for merchandise at other sites.
- Processed product returns and assisted customers with other selections.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Furniture Mover
BTA Relocations
Canberra, ACT
07.2019 - 2021
- Operated moving equipment to efficiently load and unload furniture.
- Collaborated with team members to ensure safe transport of items.
- Assessed and secured furniture for optimal protection during transit.
- Implemented safety protocols to minimize risks during moving processes.
- Trained new hires on moving techniques and company safety standards.
- Prevented load shifting or damage by using bracing and strapping techniques.
Furniture Mover
Crown Relocations
Canberra
07.2017 - 06.2019
- Maintained cleanliness and orderliness of work areas and equipment.
- Reduced property damage claims by employing proper lifting techniques and utilizing padding materials to protect surfaces during moves.
- Completed residential and commercial moves efficiently by adhering to schedules and managing time effectively throughout the day.
- Navigated challenging spaces safely during moves, expertly maneuvering heavy furniture items up staircases or through tight hallways without causing damage.
- Assisted clients with last-minute packing needs, demonstrating adaptability and a strong work ethic in high-pressure situations.
- Followed safety protocols to prevent accidents and injuries.
- Moved furniture and boxes using utility dolly and truck ramp.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Cleaned and maintained truck and other equipment to maintain optimum working condition.
- Inspected items for damage and reported issues to supervisor for resolution.
Team Member
Delfast Courier
Canberra, ACT
10.2014 - 07.2017
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Delivery of items in own van
- Ability to navigate Canberra/queanbeyan region
Education
No Degree -
Queanbeyan High School
Skills
Customer relationship building
Cold calling
Upselling and cross selling
Customer service
Time management
Relationship building
Customer relations
Staff training
Teamwork
Problem-solving
Timeline
Sales Team Member
Specfast
05.2020 - Current
Furniture Mover
BTA Relocations
07.2019 - 2021
Furniture Mover
Crown Relocations
07.2017 - 06.2019
Team Member
Delfast Courier
10.2014 - 07.2017
No Degree -
Queanbeyan High School