Scott Dorward
Hallam,VIC
Summary
Extensive warehousing and customer service experience, and have worked well within teams or on individual projects. Proven to be accurate and diligent in warehousing and later in project design within the heating industry. Committed to positive outcomes for all parties.
Overview
20
20
years of professional experience
Work History
Residential Sales Manager
Hydroheat Supplies
06.2008 - Current
- Developed strong relationships with clients, resulting in increased referrals and repeat business.
- Streamlined sales processes by utilizing CRM software, enhancing efficiency and organization within the team.
- Enhanced negotiation skills through ongoing professional development opportunities, resulting in successful deal closures.
- Created customized presentations for prospective clients that showcased unique property features and benefits tailored to their needs.
- Mentored junior staff members on effective selling techniques, contributing to their personal growth within the industry as well as improved overall team performance.
- Proactively addressed potential roadblocks in the sales process to ensure timely transactions and high levels of client satisfaction.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Prepared sales presentations for clients showing success and credibility of products.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Store Person
Onesteel Fire Systems
10.2006 - 06.2008
- Maintained accurate stock levels with regular audits and timely reordering of products.
- Enhanced customer satisfaction through personalized assistance and product recommendations.
- Ensured a clean, safe, and welcoming store environment for customers and staff alike.
- Collaborated with team members to optimize store operations and achieve performance goals.
- Contributed to successful annual inventory counts, ensuring accuracy and efficiency throughout the process.
- Resolved customer complaints professionally, providing solutions that met both their needs and company policies.
- Managed receiving area efficiently by organizing incoming shipments and verifying accuracy against purchase orders.
- Operated material handling equipment safely while loading or unloading deliveries.
- Increased overall productivity by cross-training in other departments as needed.
- Picked stock according to order sheets and prepared for transport.
- Operated equipment such as hand trucks, pallet jacks and forklifts on daily basis.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Store Person
Mainfreight Logistics
04.2004 - 10.2006
- Improved store organization by implementing efficient inventory management systems.
- Maintained accurate stock levels with regular audits and timely reordering of products.
- Ensured a clean, safe, and welcoming store environment for customers and staff alike.
- Collaborated with team members to optimize store operations and achieve performance goals.
- Assisted in training new employees, sharing knowledge of store procedures and best practices.
- Contributed to successful annual inventory counts, ensuring accuracy and efficiency throughout the process.
- Resolved customer complaints professionally, providing solutions that met both their needs and company policies.
- Managed receiving area efficiently by organizing incoming shipments and verifying accuracy against purchase orders.
- Operated material handling equipment safely while loading or unloading deliveries.
- Increased overall productivity by cross-training in other departments as needed.
- Picked stock according to order sheets and prepared for transport.
- Received and checked incoming goods for damage and discrepancies with paperwork.
- Operated equipment such as hand trucks, pallet jacks and forklifts on daily basis.
- Assisted with hiring, training and mentoring new staff members.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Education
No Degree -
Patterson River Secondary College
Carrum, VICSkills
- Customer service
- Project management
- Conflict resolution
- Analytical thinking
- Attention to detail
- Product knowledge
- Customer Complaint Resolution
Timeline
Residential Sales Manager
Hydroheat Supplies
06.2008 - Current
Store Person
Onesteel Fire Systems
10.2006 - 06.2008
Store Person
Mainfreight Logistics
04.2004 - 10.2006
No Degree -
Patterson River Secondary College
Similar Profiles
Cassidy BunkerCassidy Bunker
Accounting Assistant/Human Resources Administrator at Rocky Mountain Plumbing Hydroheat, IncAccounting Assistant/Human Resources Administrator at Rocky Mountain Plumbing Hydroheat, Inc
Peter FriesenPeter Friesen
Warehouse Forklift Operator at Yarrow Building Supplies/Dryco Building SuppliesWarehouse Forklift Operator at Yarrow Building Supplies/Dryco Building Supplies
Antoine HightAntoine Hight
Distribution Center Manager at TH Marine SuppliesDistribution Center Manager at TH Marine Supplies
Musaf AmithMusaf Amith
Assistant Operations Manager at AutonomosAssistant Operations Manager at Autonomos
Sandy ParkinsonSandy Parkinson
Accounts Manager at Frames NowAccounts Manager at Frames Now