Scott Draper
Lisarow,NSW
Summary
Detail-focused KYC Analyst known for high productivity and efficient task completion. Possess specialized skills in customer service, and excel in critical thinking, problem-solving, communication, and fostering strong client relationships.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
KYC Analyst
Rabobank
Darling Harbour, NSW
09.2021 - Current
- Coordinated with internal departments to resolve discrepancies in customer data.
- Developed processes for enhanced AML and KYC compliance operations.
- Reviewed customer documents to ensure adherence to KYC regulations.
- Updated client profiles with pertinent KYC information.
- Maintained accurate records of KYC documentation and analysis results.
- Verified customer identities utilizing public records and financial databases.
- Responded promptly to customer inquiries regarding KYC policies.
Client Service Representative
Rabobank
Darling Harbour, NSW
03.2017 - 09.2021
- Executed administrative duties, including filing documents and responding to emails.
- Cultivated strong customer relationships through friendly interactions and effective problem-solving.
- Verified data accuracy within company systems to ensure integrity.
- Participated in training sessions on customer service best practices.
- Maintained comprehensive customer records within the database system.
- Provided timely support for customer inquiries regarding products and pricing.
- Resolved customer complaints through various communication channels, enhancing satisfaction.
- Escalated complex inquiries to supervisors for expedited resolution.
Skills
- Customer service
- Attention to detail
- Problem solving
- Effective communication
- Time management
- Team collaboration
- Analytical skills
- Interpersonal skills
Timeline
KYC Analyst
Rabobank
09.2021 - Current
Client Service Representative
Rabobank
03.2017 - 09.2021
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