Scott Dunstan
Richmond,VIC
Summary
Experienced hospitality professional with 14 years of dedicated service at Crown Towers Hotel, known for delivering exceptional customer service and upholding exceptional quality standards. Seeking a fresh challenge as a Melbourne tram driver with YarraTrams, I am excited to leverage my strong work ethic, meticulous attention to detail, and customer-focused approach to ensure efficient public transportation in the city. Eager to bring my adaptable skills to this new role and make a meaningful contribution within a different industry setting.
Overview
13
13
years of professional experience
Work History
Hotel Doorman
Crown Towers Melbourne
05.2011 - Current
- Kept work area clean and safe for hotel guests and work colleagues
- Demonstrated professionalism while managing sensitive information related to residents or guests ensuring confidentiality.
- Coordinated with bell and front desk staff and management to address guest needs efficiently and effectively.
- Maintained excellent customer relations with new and returning guests
- Streamlined transportation arrangements by coordinating taxi services or valet parking for both casino members and guests upon request.
- Maintained awareness of local attractions and amenities, offering knowledgeable recommendations to enhance guests'' experiences while staying at the property.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Bell Attendant
Crown Towers Melbourne
05.2011 - Current
- Demonstrated commitment to maintaining confidentiality of guest information and respecting personal property at all times.
- Maintained a welcoming atmosphere in the hotel lobby, offering assistance and information to guests.
- Provided exceptional customer service, addressing guest inquiries, concerns, and requests professionally.
- Delivered messages, packages, and mail to guest rooms in a timely manner, ensuring prompt communication for guests.
- Showcased adaptability within fast-paced environment with constant prioritization of tasks according customer needs and urgency levels.
- Increased efficiency in bell service operations by adhering strictly to established policies and procedures relating to luggage handling/storage protocols.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Experienced valet driver at Crown Towers with a proven track record of safely and skillfully handling both regular and exotic vehicles . Exceptional attention to detail and concentration, followed established procedures to ensure timely delivery of cars. Commitment to upholding high standards in vehicle care and handling. Proficient in following established protocols and procedures to ensure the safety and satisfaction of guests.
Crown Towers Bell Captain
Crown Melbourne
06.2016 - 06.2019
- Facilitated the smooth flow of guest arrivals and departures by effectively coordinating with other departments such as housekeeping and maintenance.
- Addressed any guest complaints or issues related to the Bell Captain role, resolving problems quickly and professionally.
- Managed inventory of carts, radios, uniforms, supplies as well as other essential equipment while monitoring maintenance tasks when required.
- Maintained open lines of communication between bell staff and other hotel departments to facilitate smooth operations during peak hours or events.
- Delivered exceptional service to VIP guests, ensuring their unique needs were met while maintaining a professional demeanour.
- Improved team communication by conducting regular meetings with bell staff to discuss performance and address concerns.
- Ensured proper staffing levels by scheduling shifts according to anticipated hotel occupancy rates and special events requirements.
- Evaluated bell staff performance regularly, providing constructive feedback and coaching when necessary for continuous improvement.
- Contributed towards a positive work environment among fellow employees by promoting teamwork within the department.
- Monitored bell team''s adherence to hotel policies and procedures, ensuring high standards of professionalism at all times.
Hotel Front Desk Attendant
Crown Melbourne
01.2013 - 06.2013
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
Education
Certificate IV in Leadership & Management - Management
Crown College
Southbank, VIC04.2018
Advanced Diploma of Marketing - Marketing/Business
Gordon Institute of TAFE
Geelong, VIC2010
Victorian Certificate of Education -
Newcomb Secondary College
Geelong, VIC12.2006
Skills
- Initiative and Self-Motivation
- Reliable and Responsible
- Adaptable and Flexible
- Active Listening
- Committed
- Strong Customer Service Focus
- Receptive
- Dedicated Team Member
- Strong focus on safety
Interests
- Chess
- Music Production
- Entrepreneurship
Timeline
Crown Towers Bell Captain
Crown Melbourne
06.2016 - 06.2019
Hotel Front Desk Attendant
Crown Melbourne
01.2013 - 06.2013
Hotel Doorman
Crown Towers Melbourne
05.2011 - Current
Bell Attendant
Crown Towers Melbourne
05.2011 - Current
Certificate IV in Leadership & Management - Management
Crown College
Advanced Diploma of Marketing - Marketing/Business
Gordon Institute of TAFE
Victorian Certificate of Education -
Newcomb Secondary College
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