Scott Gray
Bendigo,Victoria
Summary
Versatile Sales Manager adept at overcoming challenges and streamlining operations. Motivational leader and problem solver. Highly motivated, team player, excellent time management, brings can do make it happen attitude. Accomplished Sales Manager offering 20+years of experience developing and maximising sales. Diligent in building and retaining accounts by providing support and attentive service. Successful record of expanding network connections through persuasive brand imaging. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales Representative
Wurth Australia
Bendigo
01.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Implemented CRM tools to track customer interactions and sales progress.
- Exceeded sales targets through effective planning and goal setting.
Bar / Venue Manager
One Tree Hill Hotel
Spring Gully
07.2021 - 11.2023
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Improved customer service rankings by resolving issues quickly and accurately.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Territory Manager - Sales and Service
Natures Cargo
Ballarat
08.2017 - 04.2022
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched competitor activity and used findings to develop sales growth strategies.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Attended trade shows and industry events to promote company products and services.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Conducted regular market analysis to identify new opportunities for territory sales growth.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Presented professional image consistent with company's brand values.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Attended monthly sales meetings and quarterly sales trainings.
- Met existing customers to review current services and expand sales opportunities.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Sales Manager
JL King & Co
Bendigo
07.2010 - 08.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Established and cultivated solid business relationships with new or existing customers.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
- Managed accounts to retain existing relationships and grow share of business.
- Organized promotional events and interacted with community to increase sales volume.
- Prepared sales presentations for clients showing success and credibility of products.
- Communicated product quality and market comparisons by creating sales presentations.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Sales Representative
North West Packaging
Bendigo, VIC
08.2005 - 07.2010
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Negotiated contracts with clients and developed relationships with key personnel.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Complete Year 12 -
White Hills Secondary College
11.1987
Skills
- Supervision
- Liquor Law Compliance
- Staff Training
- Serve Customers
- Verbal and Written Communication
- Staffing and Sales Reporting
- Loss Prevention Strategies
- Marketing Plan Development
- Legal Compliance
- Manage Promotions
- POS Terminal Operation
- Team Leadership
- Professional Relationships
- Staff Scheduling
- Corrective Actions
- Complex Problem-Solving
- Marketing and Sales
- Key Account Management
- Business Development and Planning
- Goals and Performance
- Market and Competitive Analysis
- Lead Identification and Generation
- Continuous Improvements
- Sales Process
- Sales Territory Growth
- New Business Generation
- Excellent Communication Skills
- Sales Expertise
- National Account Management
- Time Management
Certification
National Employment Police Check June 2023-current
Vic Employee WWC valid till March 2028
Vic RSA June 2021
TAB Advanced operations
CPVV July 2023
Timeline
Sales Representative
Wurth Australia
01.2024 - Current
Bar / Venue Manager
One Tree Hill Hotel
07.2021 - 11.2023
Territory Manager - Sales and Service
Natures Cargo
08.2017 - 04.2022
Sales Manager
JL King & Co
07.2010 - 08.2019
Sales Representative
North West Packaging
08.2005 - 07.2010
Complete Year 12 -
White Hills Secondary College