SCOTT HAMILTON

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Mentored apprentices and new staff members, helping them develop their potential and advance in their careers.
• Maintain high-quality service standards by conducting thorough quality checks on completed repairs and services before vehicles are returned to customers.

(Worked as overtime - after hours on week days and on weekends)

• Maintained a high success rate in resolving vehicle issues on roadside, minimizing the need for towing services.
• Assisted customers in stressful situations, providing empathetic support while addressing their immediate needs.
• Managed stock levels, quoted and sold items on roadside such as batteries, tyres and consumables.
• Demonstrated versatility as a technician by successfully handling various makes and models of vehicles encountered during call outs.

• Diagnosed problems with vehicles by applying technical knowledge and troubleshooting skills
• Carry out major servicing and repairs on vehicles
• Provide mentoring, guidance and support to apprentices and other technicians
• Filling in for team leaders when required

• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues
• Replaced damaged, missing or defective parts with new and refurbished components
• Provide mentoring, guidance and support to apprentices and other technicians

• Assisted in rebuilding, replacing and repairing vehicle parts such as engines, brakes, driveline components and electrical components
• Studied manuals and repair books to increase knowledge and mechanical understanding of vehicles
• Observed senior mechanics completing major repairs
• Took advantage of opportunities to learn new systems and repair procedures

• Served customers in a friendly, efficient manner
• Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
• Assigned jobs to staff
• Banking