Summary
Work History
Education
Skills
Timeline
Generic

Scott Hanson

Tongala

Summary

Long career in hospitality, covering everything from customer service to Management. Prided myself on customer service and accuracy with stock. Knowledge of Food and Beverage products and a clear understanding of inventory.

Work History

Bar Manager

Mosman Park WA
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Collaborated with kitchen team for seamless integration of food and beverage offerings.
  • Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
  • Organized charity events at the venue which garnered positive press coverage while supporting social causes.

Duty Manager

Carringtons Bar and Grill
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.

Licensee

Ky West Hotel
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Collaborated with kitchen team for seamless integration of food and beverage offerings.
  • Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
  • Organized charity events at the venue which garnered positive press coverage while supporting social causes.

Education

Saint Joseph’s College
Echuca, VIC
1990

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Staff training
  • Inventory management
  • Inventory control
  • Supply ordering
  • Foodservice management
  • Dining room management
  • Budget development
  • Time management
  • Team collaboration
  • Cash handling
  • Team building

Timeline

Bar Manager

Mosman Park WA

Duty Manager

Carringtons Bar and Grill

Licensee

Ky West Hotel

Saint Joseph’s College
Scott Hanson