Scott Harrison

I am the lead Salesforce SME across three value streams. In addition to functional Salesforce work, I also perform a Product Owner and Scrum Master role within a team that performs the Systems function within the business.

In this time, my role has involved:

• Requirements gathering, feature design, building and implementation, testing/deployment, and ongoing support.
• Having primary responsibility for maintaining and continuously improving the Salesforce instance, which is deemed critical infrastructure within the business.
• In Q3 2021, I was the internal project manager, working with a third-party Salesforce partner to consolidate two Salesforce instances.
• Over three months, I liaised with business stakeholders and the partner, designing features, and managing the deployment of features as they were developed by the partner.
• This project made significant improvements to our call centre and sales functionality and found significant savings in both licensing and third-party applications.

I have worked with Very Special Kids as an external resource, helping them integrate Salesforce into their fundraising and marketing department. In this time I have worked with various program leads to incorporate their processes in to Salesforce. This has involved:

• Documenting existing processes
• Established new business processes for managing communication preferences, reducing data errors and improving accountability
• Creating automations using Process Builder and Flows to improve efficiencies within the system and minimise errors
• Integrating third party apps like Campaign Monitor to increase engagement with donors and stakeholders
• Creating user guides and training users

I have worked with LSCPH as an external resource, providing Salesforce advice and support for their fundraising and marketing areas. A key achievement in this role was integrating their Peer 2 Peer fundraising platform - Grassrootz - with Salesforce, to provide a single source of truth. This integration creates a realtime flow of data between the systems, allowing fundraising staff to better engage with donors and report on campaign success.

Designed and built an automation process that significantly reduced the labour required to maintain the Baby Safe app. I used a combination of AWS Lambda, S3 and Salesforce to automatically update the app with images and PDFs, once uploaded to Salesforce by the user. This project saved significant time for volunteer and paid staff at the organisation.