Summary
Overview
Work History
Education
Skills
Timeline
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Scott Huxtable

Riverstone,NSW

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience

Work History

Service Manager

Cub Campers
12.2021 - Current
  • Managed senior-level personnel working in marketing and sales capacities.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Monitored service staff performance and provided feedback for improvement.
  • Met with customers to discuss service needs and offer available solutions.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Resolved customer complaints in professional and timely manner.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Launched quality assurance practices for each phase of development
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
  • Analyzed service reports to identify areas of improvement.
  • Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
  • Skilled at working independently and collaboratively in a team environment.
  • Gained strong leadership skills by managing projects from start to finish.
  • Worked effectively in fast-paced environments.
  • Paid attention to detail while completing assignments.

Mechanic

Simons Automotive
05.2020 - 12.2021
  • Researched parts availability and pricing to stay on par with competitors and offer best services.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
  • Calculated costs of materials and labor to prepair detailed repair estimates.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Self-motivated, with a strong sense of personal responsibility.
  • Repaired and replaced worn and damaged components.
  • Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Tuned automotive systems and components to optimize functionality and prolong life of each piece.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
  • Coordinated with parts department to determine availability of necessary components.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Read and followed technical documentation to complete accurate repairs.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
  • Increased tire lifespan by accurately aligning wheels, balancing tires, and performing rotations as needed.

Fleet Manager/Lead Fleet Mechanic

IMEA
01.2016 - 04.2020
  • Supervised yearly equipment overhauls to drive improved inventory and increase equipment longevity.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Implemented green initiatives within the fleet operation, reducing carbon emissions without compromising service levels or profitability.
  • Organized records of vehicles, schedules and completed orders.
  • Increased productivity and overall output by [Number]% through managing production times.
  • Reviewed and negotiated contracts with carriers to optimize shipping costs.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
  • Coordinated with internal departments to ensure seamless integration between transportation requirements and inventory management activities.
  • Developed and maintained knowledgeable and productive team of employees.
  • Executed design concept and build requirements for several vehicles to align with job requirements.
  • Developed new branding initiatives and implemented uniform fleet design to increase brand exposure.
  • Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
  • Generated daily reports detailing suggested process improvement initiatives to inform management.
  • Documented equipment transfers and sales details for accurate record keeping.
  • Conducted root cause analysis for recurring issues in the fleet operations, developing effective solutions that minimized downtime and enhanced reliability.
  • Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
  • Skilled at working independently and collaboratively in a team environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Gained strong leadership skills by managing projects from start to finish.
  • Paid attention to detail while completing assignments.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Serviced and maintained engines by performing regular oil and filter changes.
  • Improved overall fleet efficiency by identifying opportunities for upgrades or modifications to vehicles.
  • Assigned work to junior mechanics and checked quality of all repairs.
  • Spearheaded initiatives aimed at improving overall sustainability within the department, such as recycling used oil or adopting more fuel-efficient technologies where feasible.
  • Replaced and repaired fuel injection systems for diesel engines in trucks.
  • Followed factory and dealership standards to accurately perform repairs according to work order.
  • Coordinated with external service providers when necessary, ensuring that outsourced repairs were completed to the highest standard.
  • Streamlined repair processes, resulting in quicker turnaround times and increased vehicle availability.
  • Achieved cost savings through effective inventory management and sourcing of high-quality parts at competitive prices.
  • Maintained accurate records of all maintenance activities, ensuring proper documentation for auditing purposes.
  • Analyzed engine faults in cars and trucks, identifying potential causes and determining needed repairs.
  • Ordered new parts for broken belts, hoses and filters, resupplying inventory.
  • Used computer equipment, hand tools and technical skills to diagnose faults.
  • Conducted full operational compliance inspections before releasing vehicles for use.
  • Scheduled and oversaw maintenance services for [approx 60 pieces of equipment and fleet vehicles.
  • Assessed equipment for damage, wear, battery life, and fluid levels.
  • Reduced downtime for vehicles by swiftly diagnosing and repairing any mechanical or electrical problems.
  • Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
  • Actively participated in safety meetings, sharing insights on best practices to promote a safe working environment for staff members.
  • Diagnosed mechanical problems for repair or replacement.
  • Determined cost-effective solutions to mechanical issues, saving company money.
  • Collaborated with other mechanics to inspect diesel engines for signs of damage.
  • Worked effectively in fast-paced environments.
  • Assisted in design and built of vacuum trucks

Education

No Degree - Automotive Light Vehicle Trade Course

North Sydney Tafe
North Sydney

Skills

  • Employee Relations
  • Documentation And Reporting
  • Forecasting
  • Customer Relationship Management
  • After-sales support
  • Service Quality Management
  • Employee Supervision
  • Heavy Equipment Operation
  • Regulations Compliance
  • Risk Management
  • Good Judgment
  • Service Delivery Optimization
  • Multitasking and Organization
  • Negotiation and Conflict Resolution
  • Reliable and Responsible
  • Managing Operations and Efficiency
  • Policy and Procedure Enforcement
  • Estimating and Quoting
  • Positive Attitude
  • Employee Development
  • Scheduling and Coordinating
  • Outgoing and Energetic
  • Customer Service Management
  • Service Scheduling
  • Staff Supervision
  • Service Documentation
  • Customer Service

Timeline

Service Manager

Cub Campers
12.2021 - Current

Mechanic

Simons Automotive
05.2020 - 12.2021

Fleet Manager/Lead Fleet Mechanic

IMEA
01.2016 - 04.2020

No Degree - Automotive Light Vehicle Trade Course

North Sydney Tafe

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Scott Huxtable