Scott James
Melbourne,VIC
Summary
Customer-oriented, strategic-thinking sales management professional, successful in cultivating partnerships, retaining top accounts, and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations, and expanding territory.
Overview
21
21
years of professional experience
Work History
Funeral Director & Celebrant
Michael Crawford Funerals
11.2023 - Current
- Promote a warm and approachable personality to allow families to feel comfortable immediately and build trust
- Arrange & Conduct funeral services for families
- Meet with families soon after their loved ones passing to arrange details for the Funeral
- Manager details with suppliers to arrange flowers, celebrants, cemetery requirements
- Ensure all required documentation and paperwork is completed and submitted correctly
- Meet with family to prepare the content of the service for their loved one if I will be the Celebrant
- Communicate with the family throughout the time leading up to the service, arranging photos, timings and logistics of the service
- Conduct the service on the day for the family, ensure all details are taken care of and the family are at ease
Celebrant
Simon Beasy Services
05.2023 - 11.2023
- Sell myself and my professional service offering to Funeral Directors to ensure they have me at the front of mind when considering a Celebrant for a family
- Grow my area of reach as a Celebrant by entering funeral homes to introduce myself and provide previous service recordings of how I conduct a service
- Conduct funeral services for families
- Meet with family to prepare the content of the service for their loved one
- Write the service including an intro and conclusion, and that the service ties together in accordance with the family wishes
- Read Eulogies and tributes prepared by the family
- Officiate / carry out the service the service
Pastor
Bacchus Marsh Baptist Church
04.2019 - 11.2023
- Provide Pastoral Care to the congregation of around 45-55 people
- Weekly messages spoken during services
- Provide guidance to Ministry Team leaders
- Mentor students within local Primary schools and youth programs
- Liaise with local sporting clubs and provide Child Safety and mentoring support
- Part Time
Pastoral Intern - Children's Ministries, Sunday Mornings
Sydenham Baptist Church
10.2013 - 03.2019
- Company Overview: Sydenham, VIC
- As Children's Pastor, co-ordinate the children's Sunday school program for 50+ kids across 2 service times each Sunday morning
- Provide leadership for the Sunday school team leaders in the co-ordination of rosters, lesson guides and administration
- Initiate a change to the previous program by implementing and original concept and format, developed in conjunction with our leadership team, encouraging and utilising the skills of our talented people
- Provide leadership and guidance to 20 volunteer teachers and helpers for the Sunday school program, ensuring we have enough people on the team, helping them to understand the program we are running and providing feedback and help where required
- Along with all volunteers, provide discipleship for the kids and ensure that the program is as much theirs as it is ours
- Giving the kids a sense of ownership and create an environment where they can have fun and feel at home
- Provide input in to the leadership of the Church as part of a Pastoral team
- Sydenham, VIC
Client Service Manager – Telstra Account
CROSSMARK
11.2011 - 01.2014
- Company Overview: Burnley, Vic
- Build and execute strategies to increase sales within the Telstra Pre-Paid and Post-Paid markets at Telstra
- Execute strategies to implement OfficeMax business products into new Client Businesses
- Work closely with National Account Support Manager, and the account management team to establish strategies for Field execution excellence and achievement of the client’s objectives
- Provides creative leadership to the Regional Field Management team (3 Staff) and merchandising teams (up to 110 Casual Staff), setting expectations and guiding the development, implementation and execution of creative Field Marketing programs to achieve the stated objectives including inventory management and stock ordering
- Builds trusting, long term relationships with key client managers, external stakeholders and CROSSMARK staff, gaining an in depth knowledge of their business leading to the growth of a mutually beneficial partnership
- Manage a program budget through adherence to established guidelines as agreed with the Business Manager and Client
- Continuously evaluate the effectiveness of the program in conjunction with the management team and the Client, ensuring that key earnings are captured, shared reported and acted upon
- Regularly produce and present outcomes and recommendations to the manager and Client for continuous improvement of the program with the aim of meeting and exceeding the Clients expectations
- Coaching the Field Management and other members of the team, identifying and addressing any skill gaps
- Burnley, Vic
Regional Field Manager – Telstra Account
CROSSMARK
03.2011 - 11.2011
- Company Overview: Burnley, Vic
- Manage a team of 33 Merchandisers across WA, SA, VIC and TAS ensuring completion of Telstra monthly campaign merchandising in retail stores
- Ensuring my region met compliance targets for completion, execution accuracy, over and above displays along with general store performance
- Reviewing territory coverage across my region and placing merchandisers into regions to ensure client needs are met
- Burnley, Vic
Local Retail Specialist – Telstra Account
CROSSMARK
09.2009 - 12.2010
- Company Overview: Burnley, Vic
- Manage and develop teams within Telstra Licensed Stores across Melbourne Metro to ensure they achieve a high level of capability to meet expectations of Telstra and achieve sales results
- Conduct regular fortnightly appointments with store managers to ensure they are meeting all requirements and setting commitments to improve areas that are not at the required level
- Conduct training sessions in store to build capability on produce, sales and company procedures
- Conduct monthly meetings with Licensees to discuss business and staff progress
- Dealing with staff on a fortnightly basis to ensure all needs are met and they are achieving a high level of customer satisfaction
- Development of quarterly store plans to give the business a direction to achieve sales and store targets
- Development of power point and training packages based around a number of different products
- Using Acrobat program to develop focus documents for Impact Team Merchandisers
- Management of a regular fortnightly call cycle
- Burnley, Vic
Account Executive
LG Electronics
01.2004 - 09.2009
- Company Overview: Derrimut, Vic
- Manage and service various electrical retail outlets such as but not limited to Harvey Norman, The Good Guys, JB Hi Fi, Myer and David Jones with regards to the LG Product, by maintaining a structured monthly call cycle
- Conduct weekly training sessions for the retail employees to promote the LG product line
- Monthly visits to regional Victoria to manage accounts, ensuring inventory is rotated through in line with stock on hand targeting
- Development of strategies to assist in the continuous rotation of LG product to ensure the store has a current line of stock
- Regular meetings with store managers to assist in the achievement of targets
- Specific category analysis of store sales figures and development of plans to continually improve results, including forecasting and forward ordering
- Provide assistance for consumers, for example technical and service issues
- Runner up in The Good Guys Most Valuable Representative awards 2007 and 2008
- Derrimut, Vic
Education
Post Graduate Degree - Theology
Morling College Distance
NSW01.2014
Bachelor of Arts - Sports Administration
Victoria University
Sunbury, Vic01.2001
Skills
- Sales and target achievement
- Funeral service arrangement
- Grief support
- Documentation management
- Client communication
- Cultural sensitivity
- Event planning
- Customer service
- Public speaking
- Team collaboration
- Time management
- Problem solving
- Sales strategies
- Relationship building
- Legal compliance
- Budgeting and finance
- Sales and marketing
- Self motivation
References
Can be provided on request
Timeline
Funeral Director & Celebrant
Michael Crawford Funerals
11.2023 - Current
Celebrant
Simon Beasy Services
05.2023 - 11.2023
Pastor
Bacchus Marsh Baptist Church
04.2019 - 11.2023
Pastoral Intern - Children's Ministries, Sunday Mornings
Sydenham Baptist Church
10.2013 - 03.2019
Client Service Manager – Telstra Account
CROSSMARK
11.2011 - 01.2014
Regional Field Manager – Telstra Account
CROSSMARK
03.2011 - 11.2011
Local Retail Specialist – Telstra Account
CROSSMARK
09.2009 - 12.2010
Account Executive
LG Electronics
01.2004 - 09.2009
Post Graduate Degree - Theology
Morling College Distance
Bachelor of Arts - Sports Administration
Victoria University
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