Scott Jeffries
Chatswood,NSW
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Wolters Klewer
Sydney, NSW
02.2021 - 04.2024
- Responded promptly to customer inquiries via phone, email, and chat, ensuring a positive customer experience.
- Maintained a thorough knowledge of the company's products, pricing, and policies to provide accurate information to customers.
- Exhibited strong multitasking skills on a daily basis by handling multiple phone lines without compromising the quality of service provided
- Processed orders, forms, applications, and requests from customers, ensuring accuracy and timely completion.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to share knowledge and best practices, improving overall team performance in customer service metrics..
- Developed strong rapport with customers, fostering long-term relationships that resulted in repeat business.
- Demonstrated flexibility by adapting swiftly to changes in product offerings or company procedures, minimizing disruption to the customer experience.
Outbound Sales Representative
Pitney Bowes
Sydney, NSW
08.2017 - 02.2021
- Increased sales revenue through strategic cold calling and lead generation activities.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Built strong client relationships through consistent communication and effective problem solving.
- Provided first-rate service to all customers and potential customers.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
Chef
Seabreeze Restaurant
Sydney, NSW
06.2012 - 07.2017
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
Education
High School Diploma -
Bellingen High School
Bellingen, NSW12.2006
Skills
- Customer Service
- Problem-solving skills
- Complaint Handling
- Documentation and Reporting
- Account updating
- Resolving issues
- Active Listening
- Critical Thinking
- Computer Skills
- Verbal and written communication
- Data Entry
- Customer Relations
- Conflict Resolution
- Payment Processing
- Technical Troubleshooting
Timeline
Customer Service Representative
Wolters Klewer
02.2021 - 04.2024
Outbound Sales Representative
Pitney Bowes
08.2017 - 02.2021
Chef
Seabreeze Restaurant
06.2012 - 07.2017
High School Diploma -
Bellingen High School