Scott Knight
Pittsworth,QLD
Summary
Seasoned Parts and Branch Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs. Focused Manager, well-versed in parts and service organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering 35 years of progressive experience in field. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Group Parts Manager
BDS Mechanical
03.2023 - Current
- Managing and training 25 staff members within BDS to ensure company directives and processes were implemented.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Provided timely, insightful and accurate reports to upper management.
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Increased efficiency in the parts department by implementing an improved inventory management system.
Parts Manager
Toyota Material Handling
04.2022 - 01.2023
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed staff and rosters so that a team of 50 field technicians and 20 workshop staff were supplied with parts in a timely and accurate manner
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Branch Manager
Maxiparts Australia
09.2019 - 02.2022
- Successfully grew the business by 18% within 8 months
- I was forced to change some structures and unfortunately ceasing employment of poison staff then negotiating with old accounts that no longer came to the branch due to past experience
- Empowered employees to help them grow and show confidence in what they do.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
National Parts Sales Manager - Fleet / European Allmakes
Penske Commercial Vehicles
03.2015 - 09.2019
- Delivered outstanding fleet sales growth by utilizing my expertise in sales, accounts relationship management, and a commitment to excellence to analyze all aspects of the parts business
- Evaluated, identified opportunities, made provisions, and implemented solutions to grow capital.
Sales Manager and 2IC
TISCA/David Evans Group
02.2009 - 03.2015
- Managed the sales office operations including financials, budgeting, marketing and forecasting
- I worked very closely with the parts manager and passed on my expertise in this field to help develop and mold the team to provide superior service
- Being second in charge, I was constantly being left the task of running the branch
- Comments like 'you should be running this branch full time', 'everything runs smoother when Mark isn't here' and 'it's a happier work environment when you're the boss' were common comments, I would receive.
Fleet Sales Manager - Parts
T.P.I. Western Star / MAN
06.2005 - 02.2009
- Being part of the truck importation and distribution business unit, my role was managing and growing key account MAN parts bus fleets, contributing to council and government tenders and working closely with the MAN sales team to provide superior service throughout Australia.
Business Development Manager / Regional Parts Manager
Volvo Commercial Vehicles
04.1999 - 07.2005
- As a Business Development Manager, I established a proven track record of getting positive results when working with dealerships, councils, fleets and owner drivers
- Designed and implemented programs to meet financial goals and dealership needs
- Recognized as a trusted resource by dealership parts managers and dealer principles, I effectively planned and produced direct sales and marketing programs from concept to implementation.
Parts Manager
M.A.N. Automotive
08.1997 - 04.1999
- As a Parts Manager, I assisted the parts team of 3 by providing my interpretation skills and customer focus
- I excelled in my role and decided to leave the business as M.A.N
- Confirmed they will be leaving Australia and an importer was announced as the distributer for the brand
- All staff were dismissed of their roles and were told to reapply for their positions
- During the transitional period I, applied for the role with Volvo (above) and was fortunate enough to be selected for both roles
- I chose to further my career and accepted the position with Volvo.
Parts Interpreter
Don Kyatt 4WD
05.1995 - 08.1997
- As a Parts Interpreter, I further increased my knowledge of parts sales by gaining experience in the English truck market, 4WD industry and furthering my experience in the Japanese truck market
- Working with 3 interpreters, we were able to satisfy customers' needs in the fast pace role
- I enjoyed this role and only ceased employment due to a new position with an alternate company that would advance my career.
Warehouse Manager / Part Interpreter
SMS Diesel Spares
02.1990 - 04.1995
- I started with the company as a store person and due to staff leaving their roles, within 6 months I was the warehouse manager with a team of 4
- I raced cars at the time and one the Parts Manager learnt of my mechanical mind, I was asked to service the front counter
- Within 3 months of doing both roles, I was promoted to a full time interpreter in the Japanese truck team
- This is where my experience of the parts sales industry started.
Skills
- Sales Cycle Management
- Business Development
- Client Relations
- Account/Territory Management
- Consulting
- Market Analysis
- Needs Assessment
- Presentations
- Sales Forecasting
- Strategic Planning
- Dealership Start Ups and Closures
- Vendor Relations
- Project Management
- International Business
- Microsoft Office
- Parts Programs
- Invoice Processing
- Customer Service
- Inventory Management
- Ordering parts
Certification
- Cert IV in Workplace Training and Assessment
- Cert III in Business Management
Timeline
Group Parts Manager
BDS Mechanical
03.2023 - Current
Parts Manager
Toyota Material Handling
04.2022 - 01.2023
Branch Manager
Maxiparts Australia
09.2019 - 02.2022
National Parts Sales Manager - Fleet / European Allmakes
Penske Commercial Vehicles
03.2015 - 09.2019
Sales Manager and 2IC
TISCA/David Evans Group
02.2009 - 03.2015
Fleet Sales Manager - Parts
T.P.I. Western Star / MAN
06.2005 - 02.2009
Business Development Manager / Regional Parts Manager
Volvo Commercial Vehicles
04.1999 - 07.2005
Parts Manager
M.A.N. Automotive
08.1997 - 04.1999
Parts Interpreter
Don Kyatt 4WD
05.1995 - 08.1997
Warehouse Manager / Part Interpreter
SMS Diesel Spares
02.1990 - 04.1995
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