Experienced Service Manager with 12+ years of experience across civil and industrial services. Proven capability in operational leadership, people management, and client relationships.
Overview
11
11
years of professional experience
Work History
Hydro Excavation & Industrial Services Manager
C&S Drainage Contractors
06.2025 - Current
Managing Civil Hydro Excavation and Industrial Services across multiple Teir1 Mining projects
Fleet and Staff management Business development, Client relationships and Growth
Coordinated scheduling and resource allocation to optimize workflow and minimize downtime on job sites.
Established regular performance reviews, promoting accountability and continuous improvement among team members.
Met with customers to discuss service needs and offer available solutions.
Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Enhanced safety protocols for service operations, resulting in reduction in workplace accidents and ensuring compliance with regulatory standards.
Safety & Compliance Advisor
C&S Drainage Contractors
12.2024 - 06.2025
Enhanced safety culture across 6.4 billion-dollar oil and gas project.
Identified compliance gaps through thorough risk assessments, recommending corrective actions.
Conducted training sessions, improving staff knowledge of mining compliance regulations.
Collaborated with teams to ensure adherence to industry standards and best practices.
Monitored legislative changes, updating company policies to ensure compliance.
Led safety initiatives on Tier 1 projects, including Rio Tinto Mine Sites.
Operations Supervisor South / East Melbourne
ASG Civil & Industrial
01.2024 - 12.2024
Managed customer relationships, monitoring day-to-day reactive works for various water authority companies and ASG customers. I also lead and project managed numerous large industrial cleaning projects for Programmed & Melbourne Water, Including Melbourne's largest potable water tank based in Mt Waverley, Which ran daily for several months and involved numerous sub-contracted teams to be managed. Additionally, I spent time working with senior management in business development and was able to deliver new customers and revenue streams for ASG. I managed ASG South East Melbourne's Operational teams.
Trained and mentored staff, fostering a culture of continuous learning and performance excellence.
Coordinated workflow among departments to optimize productivity and resource allocation.
Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Improved operational efficiency by streamlining processes and implementing time-saving strategies.
Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
Ensured Safety and compliance with industry regulations and standards, maintaining ASG's reputation.
Operations Manager
State-wide Infrastructure
01.2022 - 01.2024
Achieved project alignment with organizational strategy for optimal implementation results.
Ensured operational staff compliance with company policies and procedures.
Facilitated hiring, onboarding, and training of new employees for business needs.
Managed Hydro Excavation Trucks, supporting Civil Infrastructure team operations.
Cultivated relationships with project leaders and key stakeholders for collaboration.
Delivered on KPI targets by effectively managing budgets and financial outcomes.
Oversaw safety compliance across operational teams to maintain high standards.
Team Leader Hydrovac & Utilities
Seeker Utility Engineering
12.2019 - 02.2022
Enhanced project outcomes by leading utility locating and hydro excavation teams.
Managed project timelines and utility documentation for efficient reporting processes.
Trained staff and organized resources to streamline project planning activities.
Executed hydro excavation and trenching operations with precision and safety standards.
Performed road sawing, asphalt reinstatement, and removal for site readiness.
Facilitated communication between project leaders and clients to achieve successful results.
HSE Safety Advisor Rail Tier1 Projects
Laing O Rourke
09.2019 - 08.2020
Managing Safety and Compliance on Busy Teri1 Rail
Advising Management teams on legislation and safe practises
Working across multiple high risk projects
Driving change and safety leadership to Large scale workforce