Scott Lappin
Geelong,VIC
Summary
Dynamic Business Development Manager with a proven track record at a diverse range of companies, including most recently at Mocare Australia, excelling in client engagement and strategic planning. Expert in cultivating relationships and delivering tailored solutions, driving significant business growth. Skilled in negotiation and mentoring, consistently achieving high customer satisfaction and repeat business through effective communication and product demonstrations.
Results-driven business professional with proven track record in driving growth and fostering strong client relationships. Skilled in strategic planning, market analysis, and negotiation, consistently delivering impactful solutions. Known for strong focus on team collaboration, adaptability, and achieving targets, ensuring reliable performance in dynamic environments. Proficient in CRM software, sales forecasting, and project management.
Overview
2026
2026
years of professional experience
Work History
Business Development Manager
Mocare Australia
03.2021 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
Sales Representative
Spear & Jackson
2006 - 03.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Negotiated favourable terms in contracts, ensuring both customer satisfaction and profitability.
Sales Representative
Spot On Laser's
2006 - 2006
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Participated in trade shows and conferences to network and generate leads.
Sales Representative
Hilti
2005 - 2006
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sales Representative
Coventry Fasteners
2002 - 2005
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Negotiated prices, terms of sales and service agreements.
Education
High School Certificate - Secondary School
East Geelong Technical School
Geelong, VIC11-1988
Skills
- Strong sales and meeting budget targets
- Effective team leadership
- Business growth planning
- Customer engagement
- Negotiation skills
- Business development
- Strategic planning
- Sales presentations
- Mentoring and coaching
- Relationship development
- Product demonstrations
- Training and mentoring
Timeline
Business Development Manager
Mocare Australia
03.2021 - Current
Sales Representative
Spear & Jackson
2006 - 03.2021
Sales Representative
Spot On Laser's
2006 - 2006
Sales Representative
Hilti
2005 - 2006
Sales Representative
Coventry Fasteners
2002 - 2005
High School Certificate - Secondary School
East Geelong Technical School
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