Scott Lawson

Answer customer questions about product availability and international shipment.

• Resolve customer complaints while prioritising customer satisfaction.
• Utilise strong product knowledge to guide purchasing decisions and technical support for customers
• Effectively manage and prioritise workload in a fast paced environment
• Operate computerized inventory record keeping and re-ordering systems
• Reliable and hard working

• Prepared orders for shipment by picking, packing, and labelling merchandise.
• Packaged and shipped orders accurately to promote safe and quick delivery to customers.
• Inventory control management & investigation
• Consignment tracking

• Read house plans
• Prewiring new housing
• Electrical Maintenance
• Fitting off electrical hardware/appliances
• Following instructions from qualified tradesperson

• Assessed each student's playing talent to tailor instruction to meet individual needs.
• Provided guitar instruction to students of varying age and skill levels.
• Plan and prepare guitar lessons
• Teach and deliver music lessons tailored to the individual
• Provide feedback and give advice on student performance and skills
• Assessed each student's playing talent to tailor instruction to meet individual needs.

• Provide high quality customer service including resolving customer complaints
• Strong product knowledge to guide purchasing decisions and technical support for customers
• Manage telephony and email sales in Click and Collect Department
• Maintained stock levels and gap checks
• Arranging displays to promote sales
• Operate computerized inventory record keeping and re-ordering systems
• Launched and managed stores click and collect department during COVID
• Received numerous awards for outstanding customer service driven by customer compliments/feedback

• Plan and prepare guitar lessons
• Teach and deliver individual/small group music sessions and activities
• Provide feedback and give advice on student performance and skills
• Plan and facilitate end of term live performances
• Achievements
• Developing students musical capabilities from beginner to stage performance
• Improving my communication and interpersonal skills during this role