Scott Lilburn
Mermaid Beach, Gold Coast,Queensland
Summary
I am a confident, hard – working and extremely determined individual who always aims to exceed limits and expectations. I hold a Bachelor of Science (with Honours) degree in Business and Management. My central experience lays within administration, Human Resources Admin / advice (general, Pay and Conditions, Case Management) retail and hospitality and I am always ready to try new things and get out of my own comfort zone. I love meeting new people and working particularly in a team as I believe not only in challenging work individually but as working hard and sufficiently as a team to boost confidence and skills. As an individual I am highly flexible and am always willing to help others when needed, this will always show in my work. My main area of interest is Recruitment, Human Resources, Customer Service facing Roles, Marketing, Branding and Advertisement. I have always had a passion and interest in recruitment, selection and marketing and routed my degree to explore these areas.
Overview
8
8
years of professional experience
Work History
Call Agent
Santel International
Gold Coast , Queensland
05.2024 - Current
- Ray White Real Estate Client Webinar outbound booking calls
- Outbound courtesy reminder calls for event reminders
- Ray white Real Estate query calls
- Aurora Partners Australia Financial Advise appointment bookings
- Telemarketing
- hitting weekly KPI Targets
Dairy Farmer
Foote Diaries
Fish Creek, Victoria
03.2024 - 05.2024
- Milking Diary Cows
- Farm Labour
- Moving cows between paddocks
- General farm upkeep and maintenance
Telemarketer
Property Lovers
Sydney, NSW
01.2024 - 03.2024
- Selling Property investment courses
- Headhunting and building relationships with clients
- Hot calling previous clients to build sales
- Hitting weekly and monthly profit goals
Banana Picker
Leahys Bananas
Tully, Queensland
10.2023 - 12.2023
- Banana stack picker
- Tractor operator
- Medicating Banana trees
- De clustering and sorting Bananas
Human Resources Officer
Southern Health and Social Care Trust: NHS
Armagh, Northern Ireland
07.2022 - 05.2023
- HR Admin and Advice: Pay and Conditions/ Case Management
- Employee Relations
• HRPTS Processing (updating of internal HR system SAP)
• Pay and Conditionings
• Dealing with internal pay changes, changes to hours worked, promotions and other factors that
affect pay
• Completing employee transfer forms for moves within the company and communicating with other
trusts in the UK and Northern Ireland for transfers to insure correct pay grades are applied
• Adding new Commencements, amendments and transfers to the HRPTS SAP system
• Processing Terminations in advance to ensure no overpayments are made as well as changes of
hours or pay increases / decreases
• General HR Administration and Assistance in fast pace busy company
• Processing Maternity Leave Approval and being the first point of contact for maternity pay queries
and advice on maternity leave
• Being the first point of contact for pay queries and overpayment queries as well as general case
management and attendance queries in the companyWriting and Sending outcome letters for
disciplinary hearings, attendance meetings, maternity leave approval, changes of hours and pay • Supporting the HR Managers with meeting materials, drafting policies and procedures,
headhunting for recruitment, job descriptions, job posting, interviews and general shortlisting processes.
Human Resources Graduate
Diaceutics PLC
Belfast, Northern Ireland
10.2021 - 07.2022
- HR Graduate Generalist
- Assisting the HR Global Partners in the HR Processes and Administration • Taking sole responsibility for HR system LEVER and Skillsoft
• Dealing with Benefits and monthly Payroll Processes
• Dealing with Invoices and payments to Finance
10/21 - 07/22
• Processing Recruitment Administration and holding company onboarding sessions for new starts Holding Probationary reviews and dealing with leavers within the company
• Posting job advertisements both internally and externally using the LEVER applicant system and submitting new hire request forms and amending Job Descriptions
• Managing the online Training Platform Percipio powered by Skill point
• Updating the online Training Platform with new training materials to build out our training academy • Communicating with hiring managers for the creation of training materials and recruitment
purposes
• Monitoring company PMF and ensuring employees IDP and Objectives are set for succession planning and end of year reviews.
Bar / Waiting Staff
Wetherspoons Bar
Liverpool, England
09.2018 - 03.2021
- Bar man / Waiter
- Taking drink orders
• Pulling pints for customers
• Making spirit drinks
• Taking food and drink orders
• Handling cash and taking bank payments - Customer service
Customer Advisor
Spar
Belfast, Northern Ireland
03.2018 - 08.2020
- General Sales and Customer Service
- Providing high quality customer service and guidance to all consumers within the business • Stock control, stock take, orders, date checks, general store cleaning and maintenance
• Maintaining and Operating tills
• Opening the store and closing the store for the manager
Customer Assistant
Poundland
Liverpool, England
09.2018 - 12.2018
- Customer Service
- Providing sucient and high-quality customer care/service
• Operating under a fast pace environment
Telephone Sales Advisor
Rapport Fundraising
Belfast, Northern Ireland
01.2017 - 03.2018
- Telesales for Charity Organisations
- Telesales and online guidance and help
• Cold calling potential clients to donate to charity’s
• Calling past donators to generate more donations
• Meeting weekly sales targets (KPI)
• Responding to Q&A sessions via telephone
• Representing various charities such as Breast Cancer Ireland and Beaumont Hospital Foundation
Dealing with various donations and charity raising event
• Using IT Software such as Excel to input sales and targets
Education
Bachelor of Science - Business And Management
Edge Hill University
Liverpool, England07-2021
High School Diploma -
Priory Integrated College
Belfast, Northern Ireland06-2018
Skills
- Confident speaker especially on the phone
Hard – working
Good at working with others, team player
High ICT skills in editing, typing, design
Strong Business Knowledge
Customer service
Photoshop, Video editing, Publisher and PowerPoint
Admin experience with Excel, HR Systems, SAP, GDPR, LEVER
Business Management Knowledge
Experience with Tiktok, Instagram, Facebook and other Social Media Platforms in terms of
Analytics and Engagement
References
References available upon request.
Timeline
Call Agent
Santel International
05.2024 - Current
Dairy Farmer
Foote Diaries
03.2024 - 05.2024
Telemarketer
Property Lovers
01.2024 - 03.2024
Banana Picker
Leahys Bananas
10.2023 - 12.2023
Human Resources Officer
Southern Health and Social Care Trust: NHS
07.2022 - 05.2023
Human Resources Graduate
Diaceutics PLC
10.2021 - 07.2022
Bar / Waiting Staff
Wetherspoons Bar
09.2018 - 03.2021
Customer Assistant
Poundland
09.2018 - 12.2018
Customer Advisor
Spar
03.2018 - 08.2020
Telephone Sales Advisor
Rapport Fundraising
01.2017 - 03.2018
Bachelor of Science - Business And Management
Edge Hill University
High School Diploma -
Priory Integrated College
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