Scott Mackay
Kambah
Summary
Dynamic Office Manager at Capital Solid Surface with a proven track record in enhancing team productivity and customer satisfaction. Skilled in operations management and adept at maintaining confidentiality. Proficient in Tradesoft, I excel in staff management and organizational skills, ensuring seamless communication and efficient workflow across departments.
Overview
23
23
years of professional experience
Work History
Office Manager
Capital Solid Surface
01.2017 - 02.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office and factory supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Office/Storeman
Turner's Building Supplies
01.2002 - 08.2016
- Maintained a clean and clutter-free warehouse, ensuring easy access to products and adherence to safety guidelines.
- Maintained a safe work environment by adhering to workplace health and safety standards, conducting regular inspections, and reporting hazards immediately.
- Ensured timely order fulfillment through accurate picking, packing, and dispatching of goods as per customer requirements.
- Reduced product damage with proper handling, storage, and packaging techniques during loading and unloading processes.
- Demonstrated excellent attention to detail while verifying incoming shipments against invoices or purchase orders for accuracy.
- Managed inventory levels effectively by conducting regular stocktakes and updating the tracking system accordingly.
- Supported customer satisfaction by promptly addressing inquiries and resolving issues related to orders, deliveries, or products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted in training new employees on company policies, warehouse procedures, equipment operation, safety protocols, and inventory management systems.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with sales representatives.
Education
Certificate IV - Frontline Management
Strategic Training Group
Queensland06-2011
Skills
- Customer service
- Office management and administration
- Organizational skills
- Customer relations
- Staff management
- Operations management
- Proficient in software such as Tradesoft
Timeline
Office Manager
Capital Solid Surface
01.2017 - 02.2025
Office/Storeman
Turner's Building Supplies
01.2002 - 08.2016
Certificate IV - Frontline Management
Strategic Training Group
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