Scott Mansell
Marsden ,QLD
Summary
Experienced with providing comprehensive support for diverse product lines, ensuring customer satisfaction and system functionality. Utilizes problem-solving skills and technical knowledge to address and resolve issues efficiently. Track record of maintaining high customer satisfaction through clear communication and effective troubleshooting.
Overview
7
7
years of professional experience
Work History
Product Support Specialist
Sandvik Mining and Rock Technology
11.2018 - Current
- Provided expert technical support for product-related inquiries, enhancing customer satisfaction and loyalty.
- Analyzed client feedback to identify product improvement opportunities, driving continuous enhancement initiatives.
- Developed training materials and conducted sessions for new staff, customers, ensuring consistent knowledge transfer and team competency.
- Collaborated with engineering teams to troubleshoot complex issues, streamlining resolution processes and reducing downtime.
Rocktools Technician
Sandvik Mining and Rock Technology
05.2018 - 07.2019
- Diagnosed technical issues, implementing effective solutions to minimize downtime.
- Collaborated with team members to streamline workflows and enhance productivity.
- Conducted quality control inspections to uphold compliance with industry standards.
- Analyzed system performance data, identifying areas for process improvement.
- Led troubleshooting initiatives, reducing response time for technical issues significantly.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Education
Certificate III Carpenter - Carpentry
Blue Dog Training
QLD01-1985
Skills
- Application support
- Schedule coordination
- Issue reporting
- Operating systems
- Device failure investigation
- Product calibration
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
English
Native or Bilingual
Timeline
Product Support Specialist
Sandvik Mining and Rock Technology
11.2018 - Current
Rocktools Technician
Sandvik Mining and Rock Technology
05.2018 - 07.2019
Certificate III Carpenter - Carpentry
Blue Dog Training
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