Summary
Work History
Education
Skills
Work History
Timeline
Generic

Scott Marsden

Hillside,Victoria

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management. Sets example for work ethic, punctuality and quality. Lives the values of the organization and most of all a people leader who takes teams on the journey

Work History

Acting Head of Retail

St Vincent de Paul
BOX HILL, 3128 VIC, Victoria
12.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Recognized by management for providing exceptional customer service.
  • Achieved cost-savings by developing functional solutions to problems.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.

Education

High School Diploma -

Reservoir High School
Reservoir, VIC
12-1990

Skills

  • Critical Thinking
  • Task Prioritization
  • Active Listening
  • Networking
  • Organization
  • Analytical and Critical Thinking
  • Friendly, Positive Attitude
  • Analytical Thinking
  • Calm Under Pressure
  • Organization and Time Management
  • Performance reporting
  • Incidents management
  • Customer Service
  • Inventory Management
  • Health and safety compliance
  • Process Improvement
  • Financial Management
  • Operational Efficiency
  • Retail Operations Management
  • Budget Development and Management
  • Cultural Awareness
  • Staff Management

Work History

  • Operations Manager West - SVDP
  • Senior Area Manager - SVDP
  • Area Manager - SVDP
  • Produce Assisted Ordering - Team Lead - Coles
  • Meat and Bakery Easy Ordering Victoria Team Lead - Coles
  • Easy Ordering Specliasist Lead National - Coles
  • Shop Manager Coles/ Bilo
  • Operational Lead Direct Store delivery roll out - Coles

Timeline

Acting Head of Retail

St Vincent de Paul
12.2023 - Current

High School Diploma -

Reservoir High School
Scott Marsden