Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management. Sets example for work ethic, punctuality and quality. Lives the values of the organization and most of all a people leader who takes teams on the journey
Work History
Acting Head of Retail
St Vincent de Paul
BOX HILL, 3128 VIC, Victoria
12.2023 - Current
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Understood and followed oral and written directions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Demonstrated leadership by making improvements to work processes and helping to train others.
Identified needs of customers promptly and efficiently.
Planned and completed group projects, working smoothly with others.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Recognized by management for providing exceptional customer service.
Achieved cost-savings by developing functional solutions to problems.
Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Education
High School Diploma -
Reservoir High School
Reservoir, VIC
12-1990
Skills
Critical Thinking
Task Prioritization
Active Listening
Networking
Organization
Analytical and Critical Thinking
Friendly, Positive Attitude
Analytical Thinking
Calm Under Pressure
Organization and Time Management
Performance reporting
Incidents management
Customer Service
Inventory Management
Health and safety compliance
Process Improvement
Financial Management
Operational Efficiency
Retail Operations Management
Budget Development and Management
Cultural Awareness
Staff Management
Work History
Operations Manager West - SVDP
Senior Area Manager - SVDP
Area Manager - SVDP
Produce Assisted Ordering - Team Lead - Coles
Meat and Bakery Easy Ordering Victoria Team Lead - Coles
Easy Ordering Specliasist Lead National - Coles
Shop Manager Coles/ Bilo
Operational Lead Direct Store delivery roll out - Coles
volunteer at St. Vincent de paul,St Mary's catholic church convoy co.Donegalvolunteer at St. Vincent de paul,St Mary's catholic church convoy co.Donegal