Scott McKenzie
Melbourne,VIC
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with a strong proven background in customer relationship management.
Overview
25
25
years of professional experience
Work History
Senior Account Manager
Beaumont Tiles
Dandenong South, VIC
01.2019 - Current
- Provided extensive support in sales, technical and business areas to key accounts.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Handled high-profile accounts worth up to $10,000.000 annually while overseeing team of 9 employees
- Grew revenue through customer education for business solutions and product offerings.
- Trained and coached sales team members servicing major volume builder accounts.
- Organised client feedback and introduced streamlined process of replying to and rectifying complaints.
Warehouse Operations Manager
Beaumont Tiles
Dandenong South, VIC
08.2018 - 01.2019
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Diminished accidents/incidents by identifying root causes for corrective action.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Implemented stock picking and despatch strategies to improve processes, systems and behavior.
Site Operations Manager - Tilers Plus
Beaumont Tiles
Dandenong South, VIC
11.2017 - 08.2018
- Complied with safe operating practices and assessed operational procedures against best practices.
- Supervised contractor work processes and adherence to project schedule.
- Attended 120+ on-site meetings with subcontractors and clients per month.
- Established employee work schedules to satisfy client requirements
- Communicated daily with builder clients to keep project fully operational.
- Verified completed projects met approved time, quality and cost estimates.
- Assumed responsibility for personnel deployed to work site.
Key Account Manager
Beaumont Tiles
Dandenong South/Mount Waverley, VIC
03.2003 - 11.2017
- Provided extensive support in sales, technical and business areas to key accounts.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Handled high-profile accounts worth up to $8,000.000 annually while overseeing team of 9 employees
- Grew revenue through customer education for business solutions and product offerings.
- Trained and coached sales team members servicing major volume builder accounts.
- Organised client feedback and introduced streamlined process of replying to and rectifying complaints.
Key Account Customer Service Representative
Beaumont Tiles
Mount Waverley, VIC
02.2001 - 03.2003
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Answered average of 80 calls, emails daily addressing customer inquiries, solving problems and providing product information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Warehouse Supervisor
Beaumont Tiles
Mount Waverley / Scoresby, VIC
03.1998 - 02.2001
- Supervised shipping and receiving, distribution, and workplace safety.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Supervised warehouse operations by managing employees during shifts.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Operated warehouse material handling equipment correctly to move loads.
Warehouse Storeman
Beaumont Tiles
Scoresby, VIC
03.1997 - 03.1998
- Checked packages and merchandise for damage and notified vendors.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Assisted customers with large and heavy loads by transporting packages to customers' vehicles.
- Received new stock and input values into computer system.
- Picked and packed order items.
Education
No Degree - Certificate 3 Warehousing And Logistics
Barton Institute
Cremorne VICNo Degree - Dale Carnegie Business Course
Dale Carnegie Training
High School Diploma -
Fairhills High School
12.1996
Skills
- New account creation
- Business Development
- Sales expertise
- Staff Management
- Relationship building and management
- Account development
Accomplishments
- Beaumont Tiles Victoria Employee Of The Year 2014
- Beaumont Tiles Australia Hall of Fame inductee 2019
- Managed Beaumont Tiles largest residential builder account customer for in excess of 17 years.
- Re-signed Beaumont Tiles largest residential builder account customer on four consecutive occasions
- Won new account business through strong relationships and network
PERSONAL
- Knoxfield Knights Cricket Club 1st XI club Captain/Coach 2012-2017
- Knoxfield Knights 1st XI premiership Captain 2016
- Scoresby Football Club premiership team member 2006
Timeline
Senior Account Manager
Beaumont Tiles
01.2019 - Current
Warehouse Operations Manager
Beaumont Tiles
08.2018 - 01.2019
Site Operations Manager - Tilers Plus
Beaumont Tiles
11.2017 - 08.2018
Key Account Manager
Beaumont Tiles
03.2003 - 11.2017
Key Account Customer Service Representative
Beaumont Tiles
02.2001 - 03.2003
Warehouse Supervisor
Beaumont Tiles
03.1998 - 02.2001
Warehouse Storeman
Beaumont Tiles
03.1997 - 03.1998
No Degree - Certificate 3 Warehousing And Logistics
Barton Institute
No Degree - Dale Carnegie Business Course
Dale Carnegie Training
High School Diploma -
Fairhills High School
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