Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Scott Millward

Narre Warren,VIC

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

20
20
years of professional experience
1
1
Certification

Work History

VIP Account Manager

Punthub
12.2023 - Current
  • Managed portfolio of 100 high-value accounts, ensuring exceptional service levels and customer satisfaction.
  • Expanded VIP clientele by successfully targeting new prospects through strategic marketing initiatives.
  • Enhanced client satisfaction by providing personalized account management and addressing unique concerns.
  • Maintained comprehensive records of client interactions, ensuring accurate tracking of communications and actions taken on their behalf.
  • Utilized CRM tools proficiently for tracking progress on projects or deals related to each individual client account.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Branch Manager

Southern Cross Transport Equipment Group
07.2019 - 01.2024
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within our team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.

Parts Manager

Ventura Bus Lines
01.2016 - 06.2019
  • Manage a team of 7 Parts Interpreters at various locations
  • Ensuring critical parts supply and stock levels for 11 workshops and a panel shop
  • Managing ZF heavy gearbox parts for Victoria.
  • Maintained inventory to keep a large fleet of 1000+ vehicles on the road.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.

Sales Representative

Hallam Truck Centre
08.2010 - 12.2015
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Generated new leads through networking and attending industry events.
  • Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients face to face.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.

Spare Parts Interpreter

Patterson Cheney
09.2009 - 08.2010
  • Customer service, parts interpretation for US, European & Japanese Vehicles, Invoicing, Receipting, Purchasing, Stock Control, Inventory Maintenance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.

Spare Parts Interpreter

Toowoomba Truck Spares
09.2008 - 09.2009
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

Spare Parts Interpreter/ Sales Representative

Truckline
01.2004 - 09.2008
  • Aftermarket & OE spare parts for US, European & Japanese vehicles
  • Extensive driveline experience including Eaton, Meritor & Dana
  • Trailer parts
  • Account management, Invoicing, Receipting, Reporting, Warehousing, inwards and Despatch.

Education

Certificate II in Engineering - Mechanical Engineering

The Bremer Institute of TAFE
Ipswich, QLD
01.1996

Skills

  • Sales professional
  • Business Development
  • Proficient in Salesforce
  • Increasing sales
  • Sales Presentations
  • Sales Reporting
  • Rapport and relationship building
  • Lead Generation
  • CRM software proficiency
  • Product Training

Certification

Full Drivers Licence

Timeline

VIP Account Manager

Punthub
12.2023 - Current

Branch Manager

Southern Cross Transport Equipment Group
07.2019 - 01.2024

Parts Manager

Ventura Bus Lines
01.2016 - 06.2019

Sales Representative

Hallam Truck Centre
08.2010 - 12.2015

Spare Parts Interpreter

Patterson Cheney
09.2009 - 08.2010

Spare Parts Interpreter

Toowoomba Truck Spares
09.2008 - 09.2009

Spare Parts Interpreter/ Sales Representative

Truckline
01.2004 - 09.2008

Certificate II in Engineering - Mechanical Engineering

The Bremer Institute of TAFE

Similar Profiles

CREATE PROFILE
Scott Millward