Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Place of birth
Timeline
Generic

Scott Mundy

Summary

Experienced and effective Executive Manager highly adept at people first leadership that underpins the strategic and operational objectives of the organisation. Equipped with a diverse skill set and a passion for building meaningful, long-term relationships I excel at inspiring people to achieve their career objectives and drive business critical initiatives that exceed financial expectations. I embrace diversity and thrive on leading multi-disciplinary teams through periods of change and growth that derive successful outcomes for all stakeholders. My key achievements include leadership awards for excellence, pioneering industry innovation, revenue growth, staff attraction and retention, health and wellbeing, safety first culture and best practice compliance.

Overview

19
19
years of professional experience

Work History

General Manager

Optimal Recruitment & Optimal Workforce
07.2023 - Current
  • Reporting to the Managing Director with direct responsibility also to the Board my role encompasses overseeing Optimal Recruitment in addition to the newly established Optimal Workforce
  • During my tenure I have been responsible for the following
  • Management of 6 key staff spanning operations, sales, marketing, recruitment, and administration
  • Implementing a new tech-suite including a sophisticated Proposal solution and automated payroll solution
  • Implementing staff training and up-skilling initiatives including a formal mentoring and support program
  • Enhancing the annual staff performance review process and KPI's relevant to annual wage review
  • HR/IR/ER as the internal SME and external advisor for customers
  • Client acquisition and retention including the implementation of a strategic account management plan
  • Creation and roll-out of a quarterly networking event for senior executives working and/or residing on the Northern Beaches.

Project Manager

Hayward Constructions
01.2023 - 06.2023
  • Reporting to the Company Director I project managed the latter stages of four (4) large residential renovation/construction projects through to sign off for Hayward Constructions who specialise in home renovation projects between $500K - $2.5M
  • During my contract I assisted with the acquisition of two (2) new renovation projects with a national health care firm which I was directly responsible for managing, post contract approval
  • During my contract I was responsible for
  • Managing 10 permanent staff and up to 8 contractors/casual employees
  • Managing all day-to-day operations
  • Liaising directly with the age care managers, homeowners, real estate agents, body corporate, maintenance subcontractors and additional stakeholder groups
  • Managing employment contracts
  • Procurement of raw materials
  • Transport/logistics
  • Payroll, IR/ER, WHS compliance, talent attraction and retention.

Operations Director (Contract)

Elevating Work Platform Association
09.2021 - 09.2022
  • Reporting to the Chief Executive Officer and three independent Board of Directors my role is multi-faceted due to the diverse array of internal and external stakeholder groups: this includes National Office internal staff, three Associations (EWPA, HRIA & TSHA), over 1,000 members, a technology committee and two external engineering consultants
  • During my tenure I have been responsible for the following
  • Management of 6 key staff spanning operations, training, marketing, sales, executive support, and administration
  • Implementing a new organisational chart including a formal mentoring and support program
  • Enhancing the annual staff performance review process and KPI's relevant to annual wage review
  • HR/IR/ER as the internal SME and external advisor for the Board and members
  • Research, shortlisting, and implementation of a new student/trainer management system
  • Research and shortlisting of a new CRM provider
  • Implementation is expected to be undertaken late 2022 post final due diligence
  • Recruitment of an external contract auditor for the national training programs (EWPA yellow and gold card) and full-time content writer for the magazine (Hire & Rental, Access in Action & Events Focus) and online HRIA newsletter
  • Developed improved P&L reporting for the Board of Directors
  • Supported the CEO with obtaining funding from the NHVR for CoR
  • Implementation of a new external recruitment program for members
  • Supported the CEO with the HIRE22 National convention which included 90 exhibitors, 100's of delegates and over 1,000 unique visitors
  • Implemented two new member benefits related to energy efficiency and recruitment
  • Development and publication of training/guidance documents.

General Manager

Summit Recruitment
06.2019 - 04.2020
  • Reporting to the Director/Owner I was the sole executive responsible for re-branding and re-positioning the Australian operations into new markets, with new technology, new people, and a new name
  • Originally established as Summit Workforce in 2015 the business achieved initial success through providing staff to the construction industry via former contacts of the Director
  • By 2019 the business had exhausted these contacts and revenue plateaued
  • I was asked initially to consult to Summit and after a few months of doing so post my departure from Kelly Services I agreed to accept the role of General Manager, and equity partner, of the re-branded Summit Recruitment
  • Whilst short-lived, it proved to be one of the most challenging, yet rewarding roles, of my career to date
  • This was largely due to the positive internal & external changes I was able to undertake (with autonomy) that has led to exponential growth and a legacy for the company and staff, many of whom I recruited from previous relationships
  • During my tenure I: Complete review of the internal and external company policies and procedures to ensure IR and WHS compliance to ISO standards
  • Implemented a completely new internal and external recruitment methodology
  • Conceptualised and rolled out the sales and marketing strategy which included social media, marketing/sales materials, sales training, and key performance indicators
  • Successfully implemented and customised a new, state of the art CRM/ATS within 6 months
  • Staff performance coaching framework and ongoing management
  • Developed recruitment selection, on-boarding, and training materials
  • Client consultation training
  • Internal and external staff retention and engagement framework
  • Mentored the Company Director.

General Manager - Industrial & Trades

Kelly Services
04.2005 - 04.2019
  • During my time I reported to numerous executives but spent the last 8+ years reporting to the Managing Director for AU/NZ and the PERSOLKelly Board of Directors (Japan) from 2016 when PERSOL/Temp Holdings acquired the APAC business of Kelly Services
  • My role represented the highest revenue earnings of any division, within the APAC region, before the end of my 14-year tenure
  • My key responsibilities included: Executive Leadership Team (ELT) member – founder and implementer of AU/NZ business growth initiatives in line with APAC business objectives
  • Report to the Board and Managing Director (AU/NZ) on a quarterly basis
  • Responsible for greater than $110M revenue with an operating profit exceeding $4.3Mil (61.7% of overall Kelly Australia company target)
  • Managing expense base equivalent to less than 96% of gross revenue (before H/O expense)
  • Delivering greater than 46.25% of overall Australia net earnings (before H/O expenses)
  • Strategic operational director (industrial and trades) – creation, implementation and execution of sales acquisition, client retention and staff retention initiatives
  • Retention targets greater than 70%
  • Direct leadership of between 6-8 management executives
  • Indirect support to 36 additional staff with quarterly or bi annual personal support
  • Recruitment, management, and direct leadership to business development team of 5
  • Recruitment, management, and dotted line leadership of WHS team of 5
  • Ongoing structural leadership of organisational team and workflow of direct and in-direct supports.

Education

MBA - Business & Administration -

University of Western Sydney
Sydney, Australia

Audio Engineering Diploma -

SAE
Sydney, Australia

Skills

  • P&L Management
  • People First Leadership & Retention
  • Project Planning & Efficiency
  • Revenue Goal & Growth Attainment
  • Customer Satisfaction and Retention
  • Sales, business, and accounting acumen
  • Productivity and Efficiency Planning
  • Solutions Design
  • Training & Leadership Development
  • Industrial Relations Law
  • Performance Management
  • Workplace Health & Safety
  • Continuous Improvement Management
  • Managing Australia Wide Operations
  • Cross-functional team leadership
  • New Zealand business advisor
  • Social media marketing
  • Strategic Planning & Leadership
  • Campaign design and execution
  • Organisational Design & Implementation
  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player

Accomplishments

  • Staff retention of 67%, over 10 years. This included 7 managers (out of 12 I managed achieving greater than 5 years' service and a minimum of 2 internal promotions each during that time)
  • Designed, implemented, and executed the end-to-end business processes for Summit Recruitment including a new CRM/ATS, IR/WHS compliance, sales and marketing strategy, key performance indicators, social media profile, budgets and forecasting and the company rewards and recognition program
  • Designed and commissioned the recruitment industries first (and only to date) ‘Centre of Excellence'. A dedicated assessment, and future training facility, for logistics and trades clients enabling Kelly Services Australia to test and validate the skill set of all employees prior to deploying them to respective clients.
  • Successfully implemented the dedicated WHS team across Australia
  • Implemented KellySafe in conjunction with the Director – HR & Service Operations
  • Reduced Kelly Services Australia LTIFR from over 13 to less than 5 over a 3-year period
  • Reduced Kelly Services Australia insurance premium by over $1.7M because of implementing the KellySafe management system. (Irrespective of a 27% spike in revenue & 36% increase in employee headcount during the same period)
  • Established Kelly Services Australia Trades Division – which now represents 22% of the industrial business revenue. Up from just 3.6% in 2013.
  • Established Kelly Services Australia first official Government partnership with a Nationally recognised provider of job services (CoAct) which includes 2 dedicated Government employees residing in Kelly Services Australia offices. This has resulted in over 65 unemployed individuals gaining ongoing employment through a ‘mainstream' employer' in 2018 since inception. I envisage this number to exceed 200 by early 2019.
  • I was APAC Winner of the “Golden Circle Award' in 2010 for innovation. I have since won 'Leader of the Year Awards' in 2010/2012/2014/15. I then became a proud ambassador and judge for all future award winners as a ‘Platinum' Kelly Employee

Place of birth

Australia

Timeline

General Manager

Optimal Recruitment & Optimal Workforce
07.2023 - Current

Project Manager

Hayward Constructions
01.2023 - 06.2023

Operations Director (Contract)

Elevating Work Platform Association
09.2021 - 09.2022

General Manager

Summit Recruitment
06.2019 - 04.2020

General Manager - Industrial & Trades

Kelly Services
04.2005 - 04.2019

MBA - Business & Administration -

University of Western Sydney

Audio Engineering Diploma -

SAE

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Scott Mundy