Scott Punyer
Saratoga,NSW
Summary
Proven leader in optimizing operations and spearheading process improvements at TreeServe, I excel in incidents management and fostering customer relationships. With a track record of developing efficient teams and enhancing productivity, my strategic approach has significantly increased profit levels and customer retention. Skilled in leading management teams to deliver strong customer service, I drive results through innovation and effective communication.
Overview
16
16
years of professional experience
Work History
Operations Manager Essential Energy Urbans
TreeServe
01.2024 - Current
- Manage a team of managers to deliver safe low cost work in rural Nsw
- Deliver work to a budget
- Develop a team of mangers to work in a remote location
- Maintain a working relationship with our customers
Operations Manager Ausgrid Network
Treeserve
03.2020 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Implementation and Efficiency Manager
TreeServe
01.2018 - Current
- Implemented Performance based incentive programs
- Developed programs to understand the costs of doing business
- Started new contracts across NSW and Victoria
- Help reduce costs across all forms of the business
Operations Manager Essential Energy
TreeServe
06.2021 - 11.2021
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to improve productivity and profit levels
- Manage a team of Mangers to deliver safe low cost work
- Manage a maintenance team to all fleet is working and up to date
Client Manager Powercor
Treeserve
10.2018 - 03.2019
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up
- Manage day to day work schedles for employees and contractors
- Scope works and plan upcoming work packs
Director
VP Tree Service
02.2009 - 01.2018
- Ran a sucessful small busniess
- Maintained my own accounts
Education
Certificate III - Arboricultre
.
03.2019
Skills
- Incidents management
- Logistics Oversight
- Customer Retention
- Customer Service
- Experienced productivity Manager
Timeline
Operations Manager Essential Energy Urbans
TreeServe
01.2024 - Current
Operations Manager Essential Energy
TreeServe
06.2021 - 11.2021
Operations Manager Ausgrid Network
Treeserve
03.2020 - Current
Client Manager Powercor
Treeserve
10.2018 - 03.2019
Implementation and Efficiency Manager
TreeServe
01.2018 - Current
Director
VP Tree Service
02.2009 - 01.2018
Certificate III - Arboricultre
.
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