Work Type
Part TimeLocation Preference
On-SiteLocation: Melbourne, VIC
Open to relocation: No
Open To Work
Scott Smith
Frankston
Work Preference
Summary
Energetic and collaborative individual with passion for teamwork and customer satisfaction. Understands importance of effective communication and problem-solving. Committed to contributing positively and making meaningful impact on team goals. Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in a new role.
Overview
4
4
years of professional experience
Work History
Crew Member
Hungry Jacks
Frankston, VIC
10.2021 - 03.2022
- Delivered fast, friendly, and accurate service to an average of 150+ customers per shift, consistently meeting store service time targets
- Reduced customer wait times by approximately 20% during peak hours.
- Operated POS system efficiently, processing transactions and handling cash accurately.
- Handled $1,000+ in cash and EFTPOS transactions daily with zero discrepancies.
- Trained and mentored two new staff members on food preparation and customer service, reducing their training time by 30%.
- Maintained a clean and organised workstation in compliance with food safety regulations.
- Prepared 50+ food orders per shift while maintaining strict quality and safety standards.
Tour Guide Volunteer
Deakin University Melbourne Burwood Campus
Burwood
02.2026 - 03.2026
- Provided exceptional customer service by addressing visitor inquiries and concerns promptly.
- Collaborated with fellow volunteers to share best practices and improve tour delivery methods.
- Conducted pre-tour briefings to prepare participants for itinerary details and expectations.
- Gathered feedback from visitors post-tour to identify areas for improvement in future tours.
- Handled visitor inquiries professionally, offering additional resources when necessary.
Education
Bachelor of Information Technology - Game Design
Deakin University
Burwood09-2027
Victorian Certificate of Education -
McClelland Secondary College
Frankston, VIC11-2024
Skills
- Customer Service
- Team Collaboration
- POS Operation
- Time Management
- Conflict Resolution
- Cash Handling
- Technical Troubleshooting
- Organisation
- Communication
- Problem-Solving
- Adaptability
- Reliability