SCOTT STEVENS
Box Hill North,Australia
Summary
Dynamic leader and World Champion Cheerleading Coach with proven expertise in team collaboration and public speaking. Skilled Team Leader with experience in supervising, training, and motivating teams. Strengths include project management, conflict resolution, and effective communication skills. Have contributed to past roles by improving team performance and enhancing workflow efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Leader
Bounce Inc.
Marleston/Glen Iris, Adelaide/Victoria
01.2016 - Current
- Supervise and mediate customer activity on trampolines, maintain safety standards and apply first aid.
- As Team Leader, I learned all positions, including kitchen hand, head facilitator, venue maintenance, financial management, and administration.
- Coordinated up to 30 staff members a day to work as a unit and provide a high standard of customer service.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Conducted regular performance reviews to assess individual team member progress.
Disability Support Worker
Blossom Support Services
Adelaide, Australia
01.2023 - 01.2024
- I worked among a range of physical and mental disabilities, focusing on enhancing their daily living, and promoting independence.
- I collaborated with clients, families, and healthcare professionals to develop personalized care plans, address mobility, personal hygiene, and medication management.
- I create a supportive environment, advocating for the rights and preferences of those I assist, fostering a positive atmosphere that encourages individual growth and community integration.
Porter/Valet
Oval Hotel
Adelaide, Australia
01.2021 - 12.2023
- In my role, I excelled in providing top-notch customer service by warmly welcoming guests, managing luggage with care, and ensuring a smooth check-in process.
- I demonstrated strong communication and interpersonal skills, escorting guests to their rooms, and anticipating and fulfilling their needs across the multiple services we offered.
- Thriving in a fast-paced, guest-centric environment, I took pride in making a lasting and positive first impression during my tenure in this role.
Cheerleading Gym/Program Coordinator
Visual Energy Studios
Adelaide, Australia
01.2021 - 12.2023
- Experienced Cheerleading Gym Program Coordinator and Elite Team Coach with a passion for empowering athletes, as I'm a 2nd Place World Champion who represented Team Australia in the 2023 World Championships in Orlando, Florida.
- I excel in coordinating seamless operations, managing enrollment, invoicing, and maintaining clear communication across 150+ families.
- Developed brochures, newsletters, and flyers on program initiatives.
- Oversaw the development and distribution of program materials, ensuring quality and accuracy.
Instructor
SA Parkour Association
Adelaide, Australia
01.2015 - 01.2016
- Lead training classes of 25+ students, ranging from children to adults
- Taught physical strength techniques and conditioning
- Worked with a team of instructors, which involved delegation and problem solving to cater the needs of each student
- Ensured engaging and rewarding classes for students at novice and advanced skill levels
- Brought more attention to safety techniques when practising and teaching parkour
- I advanced my knowledge on biomechanics and gained fundamentals on advanced teaching practises, which continue to be a foundation in other coaching and managerial roles
Education
SACE - Graduated Year 12
Mark Oliphant College
Adelaide, South Australia01.2015
Skills
- Excel
- Word
- PowerPoint
- Complaint resolution
- Teamwork and collaboration
- Administration
- Public Speaking
- Coaching/Teaching
- Documentation and reporting
References
- Graziella Candeloro-Marafioti, Director of Visual Energy Studios, graziella@visualenergystudios.com, +61 411 294 070
- Rachel Walker, Venue Admin at Bounce Inc., rachel.walker@bounceinc.com.au, +61 409 991 282
Certification
- Senior First Aid + CPR
- Working With Children (WWCC)
- NDIS Worker Screening
- NDIS Infection Control, PPE and Supporting Safe Meals.
References
References available upon request.
Timeline
Disability Support Worker
Blossom Support Services
01.2023 - 01.2024
Porter/Valet
Oval Hotel
01.2021 - 12.2023
Cheerleading Gym/Program Coordinator
Visual Energy Studios
01.2021 - 12.2023
Team Leader
Bounce Inc.
01.2016 - Current
Instructor
SA Parkour Association
01.2015 - 01.2016
SACE - Graduated Year 12
Mark Oliphant College
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