Nadine Stuart

• Assist Yolungu people operate various supermarkets providing local people with employment opportunities.
• Train, guide and mentor Yolungu employees in all facets of retail and customer service.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Established team priorities, maintained schedules and monitored performance.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Provided constructive feedback to workers, which improved morale and boosted efficiency.

Duties/Responsibilities

• Relive managers in over 26 remote site across Arnhem Land, Central Australia, Western Australia, Tiwi islands, Cape & Torres Straight QLD.
• Manage day to day operations
• Manage & train staff
• Purchase and stock controls
• Deliver outcomes and budgets for the ALPA Board

My current role at The Esplanade Motel started primarily as receptionist, I received comprehensive training in RMS and all other facets of the business and quickly became knowledgeable in all aspects of running the motel, so much so that I now take on many management duties including overnight / holiday relief for the current managers, housekeeping and scheduling of rosters for housekeeping staff. I have quickly grasped the function and tasks of interacting with third party online accommodation providers and have developed many relationships with return guests and Corporate customers. I pride myself on my customer service skills and enjoy interacting with all customers on all levels. My skills and knowledge are continuing to grow in the following areas listed below. Collaborate with third party travel shopping company team members including but not limited to Booking.com and Expedia to handle guest requirements from check-in through check-out.

Duties/Responsibilities

• Oversee all front desk operations including management of rates and guest reviews
• Kep accounts in balance and run daily and monthly reports to verify totals.
• Enter customer data using RMS software and updated information whenever guests required.
• Greet and assist guests at reception using dynamic service skills and engaging in pleasant conversations while managing check-in process.
• Inspect guest rooms, lobbies and common areas to verify cleanliness and tidiness.
• Organize and restock housekeeping carts at end of each shift to prepare for next shift.
• Report damages, maintenance problems, safety issues and potential hazards to management.
• Establish and maintained clean and comfortable environments for guests by performing all cleaning duties and replenishing room supplies and motel brochures to make guests feel welcome and at home.
• Train new housekeepers on all procedures and provide assistance in finding necessary housekeeping items and cleaning supplies.

Duties/Responsibilities Highlights/Achievements

Republique Bar & Bistro — Batemans Bay

May 2018 - Present

This was a passion project that my husband and I have wanted to achieve for a long time derived out of a combination of a love of great food and wine and opportunity.

Republique Bistro & Bar is an upmarket French styled bistro. I have put my heart and soul into the entire project from the inception phase through to interior design, furniture, menu development and beverage offer. Republique has been well received by both locals and visitors alike.

15 months on and the business is achieving the expectations that were set in the business plan. Additionally Republique is gaining a solid reputation as one of the best restaurants on the south coast of NSW.

Duties/Responsibilities

• Day to day operations (family Business) Reservations / Function bookings Marketing / Promotions
• Food preparation

Highlights/Achievements

• Designed, implemented all aspects of a passion project Identified a gap in the market and capitalised
• Opened in winter and received local patronage and support

Mogo Zoo, Mogo — Customer Service/Retail Manager

July 2015 - May 2018

After selling Delta Security Communications, my family and I returned to the south coast and I began my role at Mogo Zoo.

This was a challenging role and I thoroughly enjoyed all aspects of the position from the initial contact and building a relationship with the customer through all interaction during their visit to working with them to resolve any concerns or complaints and making sure they departed with a great impression.

I also enjoyed working closely with management to revitalise both the Gift Shop and Food and Beverage offer with a comprehensive refurbishment as well as implementing additional up close and personal animal encounters. I left this position to develop a passion project with my husband.

Duties/Responsibilities

• General entry ticketing and enquiries Group / Function bookings and enquiries Animal Encounter enquiries and bookings Zoo Memberships
• Volunteer curator
• Ordering and merchandising of Gift Shop
• Turned net Profits from $12K too $750K within two years.
• Helped with the design and build of the new Tumbulli Terrace Cafe with an enhanced food and Beverage offer.
• Renovated Wild Things Gift Shop

Highlights/Achievements

• Implemented New Giraffe feeding program with management delivering $250K additional revenue in the first twelve months and $490K in the second year.

Delta Security Communications, Batemans Bay—

Director/Owner

2002-2016

Delta Security Communications was the first opportunity to develop our own business.

Delta security communications was primarily a Monitoring Centre and began with 35 Monitored Clients/Lines at start up, within 5 years we had built the core business of monitoring up to 1350 clients, as well as developing new revenue streams in sales and installation of Alarm systems and CCTV, in a very competitive market. We sold this Business to OnWatch Security.

Duties/Responsibilities

• Brand and Business Plan Build Monitoring Centre
• Customer service and accounts
• Built and maintained a quality security service from Ulladulla to Mallacutta

Highlights/Achievements

• Provided a passive income for our family
• Attracted 3 major competitors to offer buy outs of the company