SCOTT THAMMAVONG
Summary
Results-driven leader with a distinguished background in customer service management. Adept at steering high-performing teams to surpass service excellence benchmarks. Demonstrated success in crafting and executing customer-centric strategies to elevate satisfaction levels. Exceptional communication and interpersonal skills underscore a commitment to fostering enduring client relationships. Committed to advancing organisational objectives through strategic leadership and unwavering dedication to customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SALES MANAGER & SOCIAL MEDIA COORDINATOR
PLUS FITNESS BASS HILL/WOLLI CREEK/ROWS NEST, NSW
Sydney, NSW
12.2022 - Current
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Analyzed and reported social media and online marketing campaign results.
- Developed marketing content such as promotional materials, and advertisements for social media.
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Tracked and reported on marketing campaign responses.
- Composed daily posts for social media and helped build corporate presence on Google, Facebook, and Instagram.
GYM CLUB MANAGER/SALES MANAGER
ANYTIME FITNESS FAIRFIELD, NSW
05.2022 - 12.2022
- Measured performance in retaining members/clients to help prevent loss within the club
- Managed sales and delegated tasks to team members to ensure sales targets and KPI's are met
- Assisted in social media marketing and designed campaigns for monthly promotions for social media and Google
- Created and learned new ways of designing content for social media to align with current trends
- Networked as well as collaborated with local and online businesses to build client relations
- Provided office support (email/phone enquiries) to members and potential clients and ensuring their concerns and enquiries have been assisted
- Followed WH&S policies to ensure club safety for all members and workers
- Identify and inform higher management of compliance issues, safety risks through the conduct of daily weekly and monthly audits.
GYM CLUB MANAGER/SALES MANAGER
ANYTIME FITNESS PADDINGTON, NSW
10.2021 - 05.2022
- Developed monthly sales targets and had increase membership sales
- Entered personal data for member's accounts and updating account details to ensure accounts are not outstanding
- Provided outstanding customer service and building a loyal client base not only within the vicinity and with local businesses as well
- Proactively seek out and generate new sales leads and by building rapport with existing members.
GYM CLUB MANAGER
PLUS FITNESS 24/7 GUILDFORD WEST, NSW
08.2020 - 07.2021
- Raised club traffic and brand reach with innovative online promotions.
- Increased staff performance and engagement via motivational leadership.
- Championed environmental sustainability practices within the club''s operations by implementing energy-efficient measures and waste reduction initiatives.
- Created and maintained relationships with key investors, partners and clients.
- Collaborated with other departments to ensure consistent delivery of high-quality services across all aspects of the club''s operations.
RETAIL SALES ASSISTANT
TAROCASH WARWICK FARM, NSW
07.2019 - 12.2020
- Be attentive to customers' needs and enquiries and have the customer aware of any special offers
- Opening and closing the store whilst assisting in visual merchandising so the store is up-to-date with current campaigns and display the layout
- Managing calls for customer orders and arranging orders of stock for customers
- Give information about the features, quality and availability of different products.
SALES CONSULTANT AND ADMINISTRATION
PLUS FITNESS 24/7 FAIRFIELD, NSW
10.2015 - 02.2020
- Processing invoices for all sales transactions
- Carried out inbound and outbound calls/emails whilst processing documents & maintained files
- Managed client accounts with confidence
- Experience in building and managing client/member relationships to help retain members
- Developing the ability to promote the service as well as the products through social media.
Education
DIPLOMA OF BUSINESS & HUMAN RESOURCES MANAGEMENT -
AUSTRALIAN BUSINESS ACADEMY
03.2015
High School Diploma -
CHESTER HILL HIGH SCHOOL
09.2014
Skills
- Leadership/Management
- Presentation/Visual Communication
- Social Media Savvy
- Sales Operations
- Sales Processes
- Proficient in Microsoft Office Suite
- Performance Management
- KPI Tracking
- Client Relationship Management
- Account Management
Certification
- WORKING WITH CHILDRENS CHECK, 06/01/26
- FIRST AID AND CPR
References
Available upon request
Timeline
SALES MANAGER & SOCIAL MEDIA COORDINATOR
PLUS FITNESS BASS HILL/WOLLI CREEK/ROWS NEST, NSW
12.2022 - Current
GYM CLUB MANAGER/SALES MANAGER
ANYTIME FITNESS FAIRFIELD, NSW
05.2022 - 12.2022
GYM CLUB MANAGER/SALES MANAGER
ANYTIME FITNESS PADDINGTON, NSW
10.2021 - 05.2022
GYM CLUB MANAGER
PLUS FITNESS 24/7 GUILDFORD WEST, NSW
08.2020 - 07.2021
RETAIL SALES ASSISTANT
TAROCASH WARWICK FARM, NSW
07.2019 - 12.2020
SALES CONSULTANT AND ADMINISTRATION
PLUS FITNESS 24/7 FAIRFIELD, NSW
10.2015 - 02.2020
DIPLOMA OF BUSINESS & HUMAN RESOURCES MANAGEMENT -
AUSTRALIAN BUSINESS ACADEMY
High School Diploma -
CHESTER HILL HIGH SCHOOL