Scott Walsh
Perth,WA
Summary
I am a highly ambitious individual with the aim to provide a complete solution for my customers. By engaging in all areas of their business, I am able to better position and strengthen their operational needs by educating and challenging the customer on how to run their business efficiently with the extensive range of technology available. From this challenge, I am then able to convert this idea into reality via the vast array of Telstra's products on offer.Dynamic Product Owner and Sales Leader at Telstra, adept in roadmap development and client relationship building. Spearheaded projects reducing time-to-market and consistently exceeded sales targets. Skilled in cross-selling and customer retention, I champion user-centric designs and strategic sales, ensuring stellar customer experiences and business growth.
Professional with strong background in managing product lifecycles and driving project success. Skilled in agile methodologies, stakeholder management, and roadmap development. Focused on team collaboration, adapting to changing needs, and delivering tangible results. Known for clear communication, strategic planning, and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Product Owner - Solution Hub - Data/IP & MDN
Telstra
07.2021 - Current
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
- Reduced time-to-market by effectively coordinating resources, tasks, and timelines within the team.
- Championed user-centric design principles throughout the development process to ensure exceptional user experiences.
- Mentored junior team members in Agile methodologies and best practices for effective Product Owner role execution.
- Collaborated with Sales team on sales opportunities and tasks.
Business Sales Lead
Telstra
02.2019 - 07.2021
- Build a strategy for success within your defined customer segment
- Lead, own and manage complex opportunities through to close
- Increase share of wallet with customers – via face to face meetings and strategic selling techniques
- Provide analysis, identification and qualification of large and/or complex opportunities across aligned customers
- Provide information and consultation services to clients, advising them on the best option based on their needs
- Analyse and explore business and market trends and stay updated about new industry technological developments
- Take accountability for achieving sales and customer satisfaction targets
- Be aligned with external Telstra partners and vendors to identify opportunities for Strategic Sales
- Develop and lead opportunity strategy
- Qualification of large and/or strategic deals using Telstra sales methodology
- Establish and manage customer internal and external executive engagements where required
Sales Account Executive
Telstra
02.2016 - 02.2021
- Managed sales cycle to maintain solid customer base.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Conducted regular sales presentations to showcase company offerings and demonstrate product value.
- Negotiated pricing, contracts, and terms with key clients to secure new business deals.
- Create and maintain customer relationships with an assigned portfolio of customers throughout Western Australia.
- Engaged in commercial, business level and moderately technical IC&T discussions to support and educate customers on new technology with a real focus around latest technology (eg. Data, Unified Communications, Information as a Service Software as a Service, Video Conferencing) and digital presence/marketing.
- Facilitated and be proactive in thought leadership on matters relating to innovation and competitive advantages for customers through the utilisation of IC&T while also effectively managing aspects of customer satisfaction to increase the customer’s experience and expectation of Telstra.
Account Executive
Telstra
02.2010 - 02.2016
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Delivery of WOB ICT solutions to clients, ranging from IP Services, Hosted Software Solutions, Cloud Computing Technology, IT & Network Solutions both Nationally and Globally, Video Conferencing, SaaS, IaaS, IT hardware solutions (switches, routers, WAN acceleration), GPS solutions, field worker enablement.
Consult to clients on new technologies, efficiencies, productivity, profitability through business ennoblement. ICT / Telecommunication market trends, and other issues that are relevant to their business environment
Education
Soft-ware Defined Networking
RMIT
Melbourne, VICSecurity Fundamentals Professional Certification
UNSWCertified Meraki Networking Associate
PerthSkills
- Release planning
- Cross-selling techniques
- Client segmentation
- Client relationship building
- Business analysis
- Relationship building and management
- Sales planning
- Roadmap development
- Lead generation
- Written and verbal communication
- Customer retention
- Customer relations
- Key account management
Timeline
Product Owner - Solution Hub - Data/IP & MDN
Telstra
07.2021 - Current
Business Sales Lead
Telstra
02.2019 - 07.2021
Sales Account Executive
Telstra
02.2016 - 02.2021
Account Executive
Telstra
02.2010 - 02.2016
Soft-ware Defined Networking
RMIT
Security Fundamentals Professional Certification
Certified Meraki Networking Associate