SCOTT WEBB
U4 28-32 Kiora Road, Miranda,NSW
Summary
Dedicated former cabin management and front-line service professional with extensive experience overseeing in-flight operations, to enhance passenger experience. Possessing a developed skill set to deliver a personalized and genuine service, prioritizing passenger comfort and safety.
Demonstrating proven ability to lead and take ownership, motivating crew members from diverse cultures and backgrounds. Influential in supporting, and developing the team through clear communication and conflict resolution, ensuring exceptional service delivery and safety compliance. Recognized for adaptability, collaborative spirit, and effective handling of high-stress and emergency situations, with a focus on achieving operational excellence.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Professional Driver
Australia Post
10.2022 - Current
- The face of our business delivering to the heart of the community connecting businesses with their customers.
- Perform daily vehicle safety checks prior departure, and ensuring the load is secure after each stop before departing.
- Scanning of packages at the facility, timely delivery and collection of parcels to and from corporate customers,
- Clearing multiple suburban mail boxes on each daily run, scanning each one to log clearances and perform daily bag replacement.
- Return to the depot for van unloading, and assist other teammates where time allows, the sorting of the contents into their respective cages
- Communicating customer complaints, requests and feedback to company management for swift resolution.
- Fostering positive working relationships with regular customers.
Trainee Freight Train Driver (Assist)
Qube Logistics
03.2021 - 09.2022
- Performed all necessary safety checks and procedures of the train, reporting any anomalies to the main driver, in preparation for the trains safe travel prior to departure.
- Conducted main reservoir and brake pipe connections and disconnects for the separation and joining of wagons to the main locomotive(s), as well as refueling.
- Provided a second set of eyes to the Driver navigating through busy rail corridors, confirming signals, and guiding him via two way radio, reversing into rail yards, providing instructions to pass signals and provide clear instructions to bring the train to a safe stop for the purpose of stabling, and to avoid collisions.
- Performed duties and reporting in accordance with company standards, its policies and regulatory guidelines to promote a safe working environment.
In Flight Cabin Manager
Virgin Australia Airlines
02.2012 - 03.2021
- Conducted day of duty briefings with Pilots and Cabin Crew, discussing safety related scenarios, acknowledging and adhering to updated company operational notices, and assessing crews fitness for duty.
- Maintained constant communication and CRM with Flight Crew, received instructions and conveyed those clearly to crew and passengers as required due to changing conditions.
- Delivered confident and clear announcements via the on board public address system, during essential safety related periods and as required to provide passengers with important information.
- Lead a team of crew to ensure delivery of excellent customer service on board and ensured compliance with the airlines safety and service standards were being followed at all times.
- Liaised with ground service agents, flight and cabin, through to departure and right up to arrival.
- Managed customer complaints, utilizing service solutions in order to achieve the best possible outcome for the guest experience.
- Adaptable in a constantly changing environment, showed resilience, and the ability to work under pressure.
- Demonstrated a genuine passion and service excellence, to create a memorable and quality experience for the passengers journey and comfort.
- Provided assistance and care of senior citizens and acknowledged those with special needs and their specific requirements.
- Completed all necessary safety reporting, at times, involving emergency services and law authorities where applicable.
- Administered first aid.
- Prepared, presented and delivered food and beverages with a very personalized a la carte service in business class.
In Flight Cabin Attendant
Virgin Australia Airlines
06.2010 - 02.2012
- Demonstrated a high level of professionalism and service, ensuring the highest levels of on board safety and care was achieved for our traveling customers from departure till arrival.
- Participated in safety briefings, performed required security checks, and adherence to all safe practices and standard operating procedures
- Assisted the elderly and acknowledged customers with special needs requiring assistance.
- Administered first aid
- Prepared and delivered food and beverages in flight, providing an exceptional customer service experience to ensure we exceeded the expectations of the travelling public on board every flight.
Guest Services Agent
Virgin Australia Airlines
11.2001 - 06.2010
- Delivered a great customer service experience at check in, checked in passengers, and provided clear directions to gates and facilities within the airport terminals
- Handled flight disruptions and cancellations, the re-booking of flights and the arrangement of hotel accommodation where required.
- Assisted senior citizens and acknowledged those with special needs, and their individual requirement
- Despatched and received aircraft at terminal gates, attached aero-bridges to aircraft.
- Disembarked and re-boarded passengers for the next flight, to maintain the airline's schedule.
- Performed boarding gate duties including handling of complaints and gate announcements
- Administering first aid
Education
High School Diploma -
De La Salle College
Cronulla, NSW12.1990
Skills
- Dedicated Customer Service and Attention to detail
- Strong Communication and Liaising Skills
- Effective Collaborative Leadership, Training and Mentoring
- Confident and clear delivery of announcements via public address system
- Effective Time Management and Multitasking
- Problem Solving and Conflict Resolution
- Adaptable in a constant changing environment, resilient and able to work under pressure
- Able to work with a wide range of cultures and persons from different backgrounds
- Ability to take control and be authoritative where required in emergency situations
- Front line Customer Service experience
Accomplishments
- Founding Employee for the launch of Virgin Blue Airlines in the year 2000, and the first domestic flight between Brisbane and Sydney.
- Progressive advancements as follows.....
- Airline Ramp Crew servicing planes on the apron on arrival at the terminal and at time of despatch, pushing out departing aircraft from company fleet of Boeing 737-400 aircraft.
- Guest Services Agent processing passengers at Check in to dispatching flights from boarding gates.
- In Flight Cabin Attendant serving the traveling public on both internal domestic flights and Australasian Flights.
- In Flight Cabin Manager, Managing, leading and overseeing crew and passengers on Boeing 737-700/800 and A330-300 Airbus aircraft
- Company recognition received for using previously acquired skills, to assist interstate colleagues with their check in systems.
- Acknowledged and recognised at three major milestones of 10,15 and 20 years service.
REFERENCES
Available upon request
CAREER SUMMARY
Professional Driver October 2022- Present
Australia Post
Trainee Train Driver March 2021 - October 2022
Qube Logistics
In Flight Cabin Manager February 2012 - March 2021
Virgin Australia Airlines
Cabin Flight Attendant June 2010 - February 2012
Virgin Australia Airlines
Guest Service Agent November 2001 - June 2010
Virgin Australia Airlines
Certification
Held certified endorsements on Boeing 737-700/800 ,
Embraer E-170/E-190, Airbus A330-300 Aircraft.
Airside Driving Authority and Aircraft Pushback certification.
Timeline
Professional Driver
Australia Post
10.2022 - Current
Trainee Freight Train Driver (Assist)
Qube Logistics
03.2021 - 09.2022
In Flight Cabin Manager
Virgin Australia Airlines
02.2012 - 03.2021
In Flight Cabin Attendant
Virgin Australia Airlines
06.2010 - 02.2012
Guest Services Agent
Virgin Australia Airlines
11.2001 - 06.2010
High School Diploma -
De La Salle College
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