Scott Wilson
Whiteside,Qld
Summary
Proven Manager at Bottlemart, adept in Team Leadership and Operations Management, significantly enhanced customer satisfaction and team performance. Expert in resolving staff conflicts and cross-training, ensuring high-quality service and efficient time management. Skilled in verbal communication, driving results through complex problem-solving and staff development.
Overview
1
1
year of professional experience
Work History
Manager
Bottlemart
04.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor of Science - Marine Biology, Genetics, Microbiology
James Cook University
Townsville, QLD12.1994
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Operations Management
- Staff Development
Timeline
Manager
Bottlemart
04.2023 - Current
Bachelor of Science - Marine Biology, Genetics, Microbiology
James Cook University