Scott Wilson

I started my own glazing company for in 2015 and have worked there ever since.

My main role has been working for Qbuild and for the Yarrabah Council, reglazing broken windows and doors in public housing.

I was the sole Glazier for the Yarrabah Council from 2010-2024, when I was at Cairns Glass until I started my own Company, Stratford Glass. I continued servicing the community ,supplyng and installing all new housing with windows, doors, shower screens, security screens and mirrors as well as the ongoing repair and maintenance.

I have also worked closely with SC Screens around the Cairns area with fitting existing and newly constructed homes with security screen and stainless screen installations.

In the past 3 years I have worked on projects in Port Moresby, finding solutions and overcoming hurdles with various glazing jobs. My latest was a 5 story apartment complex where the client replaced all existing old windows with new. This was very involved logistically, finding a solution and having Australian made products shipped abroad.

• Secured glass panes into frames and sashes using clips, points or moldings, adding weather seals or putty around pane edges to seal joints.
• Prepped glass for cutting by applying oil to cutting lines, smoothing cut edges through polishing and grinding.
• Conducted precise glass cutting for custom projects, ensuring accurate fit and client expectations were met.
• Enhanced workplace safety by implementing proper glass handling techniques and adhering to industry regulations.
• Completed Glazing Apprenticeship 2005-2009
• Repaired and installed mirrors, table tops, and mirrored wardrobe doors.
• Improved customer satisfaction with timely installations of glass windows, doors, and mirrors.
• Loaded and arranged glass and mirrors onto delivery trucks using suction cups to secure materials during crane transfer.
• Completed fabrication and installation of storefront areas and aluminum-framed entrances.
• Completed complex glazing projects within tight deadlines while maintaining high-quality standards.

• Helped customers complete purchases, locate items, and join reward programs.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Enhanced customer satisfaction by providing personalized assistance and product recommendations.
• Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
• Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
• Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
• Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Maintained tidy and organized store environment to comply with cleanliness standards.
• Answered incoming calls and emails to provide product information, features and benefits.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
• Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.