Scott Wycherley

• Worked closely with colleagues to establish best practices for managing client relationships, improving overall team effectiveness.
• Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
• Enhanced client satisfaction with personalized consultations and tailored recommendations.
• Prepared client strategy notes for the financial adviser.
• Liaised with Insurance providers to ensure best outcome for clients was achieved

My role at Aether Brewing meant I was responsible for:

• Seam checks on the cans;
• Ensuring weights of cans were in our target range;
• Ensuring exp dates/batch numbers were correct;
• Operating the de-palletizer;
• Carrying out general maintenance on the Canning line equipment; and
• Problem solving to ensure as little downtime as possible.

Above and beyond these core responsibilities, I added value to the business when I:

• Resolved issues quickly to maintain productivity goals.
• Reviewed work for quality and compliance with company standards and design specifications.
• Developed production procedures, and quality assurance guidelines.
• Managed internal operational standards and productivity targets.
• Review and redesigned processes to improve efficiencies.
• Coached and developed team members.

• Achieving sales targets and various other KPI’s
• Building relationships / rapport with advisers
• Assisting advisers in getting business on the books efficiently
• Influencing advisers to achieve desired outcomes
• Liaising with product / underwriting / admin / Strategic account managers
• Panel segmentation
• Diary management
• Attend various PD days, conferences etc
• Report pulling / Data collation

• Supporting my BDM’s in whatever way to achieve targets
• Assisting with adviser queries
• Back-office” type functions on BDM’s behalf (AKM / Promaster etc)
• Organise / manage events
• Liaising with product / underwriting / admin teams
• Assist with panel segmentation
• Report pulling / Data collation
• Participate in Skilling and Monday Morning Meetings

• Ensuring adviser requests were actioned within the 24 hrs and were processed correctly the first time
• Liaising with adviser offices to ensure desired outcomes were achieved
• In depth product knowledge
• Detailed processing / system knowledge
• Assisting other team members to “clear their queue” to maintain SLA’s
• Liaising with product / underwriting teams.

• Ensuring adviser requests were actioned within the 24 hrs and were processed correctly the first time
• Liaising with advisers office to ensure desired outcomes where achieved
• In depth product knowledge including conditions of release, etc
• Detailed processing / system knowledge
• Problem solving
• Assisting other team members to “clear their queue” to maintain SLA’s
• Liaising with product teams.

• Ensuring adviser requests were actioned within the SLA
• In depth knowledge of conditions of release etc
• Assisting with adviser queries
• Problem solving
• Assisting other team members to “clear their queue”

• Following up / escalating / ensuring completion of advisor/adviser requests
• Liaising with various departments to achieve the desired outcome
• Building rapport with Financial advisers
• Problem Solving & Complaint Resolution
• Representing MLC in general
• General knowledge of all products and current legislation/guidelines
• Roles prior to MLC

• Achieving revenue targets
• Staffing requirements / roster
• Training of new staff
• Time management
• Maintenance/ordering / processing of stock
• General day to day running of the store
• Accomplishments whilst at MLC
• NAB’s Night of Nights Nominee (2009)
• 2 successful trips in 2009 to Sydney to assist with the launch of the then new “MLC.com.au” and then to facilitate with the handover of the QLD Call Centre
• Involved in the “small delta” training team for the then new MLCI/S product
• Last scorecard result of Met Expectations and rated a “B”
• Fantastic adviser feedback regarding my performance in the BDC role, provided to LT
• Achieved target every year whilst in BDC role – notably last year finishing on 114%