Scout Blackwood
Melbourne
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organisational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Case Manager
First Assistance
11.2023 - Current
- Provide 24/7 emergency assistance to travellers facing medical, logistical, and crisis situations, ensuring compassionate and professional support.
- Confidently interpret and explain travel insurance policies, offering clear guidance to clients, medical providers, and service partners.
- Maintain accurate case records and documentation while managing multiple time-sensitive cases with professionalism and efficiency.
- Coordinate medical evacuations, hospital admissions, and repatriations, ensuring seamless communication between insurers, healthcare providers, and clients.
Account Executive Assistant
Nestle Purina PetCare
02.2023 - 09.2023
- Supported and implemented promotional plans for Woolworths and Foodstuffs Nationally while improving forecast accuracy and execution.
- Succinctly communicated key actions weekly to National Territory Managers that saw increased off shelf execution in-store.
- Strategically developed the 2024 promotional plan for New World North Island.
- Nurtured a strong relationship with the category team at FSNI (Foodstuff North Island).
- Maintained with 100% accuracy the forecast dashboards and deals for Woolworths and FSNI.
- Sustained complete confidentiality between all key customers while handling an increased and more complex workload from all accounts.
- Managed all price variance reports for FSNI that saw a greater financial accuracy over the cover time period.
- Onboarded and supported FSNI Customer Business Manager on all tasks related to the account that led to increased growth in the first month they were in the position.
Assistant Director
New Zealand Film Industry
04.2020 - 02.2023
- Organized up to 150+ extras at a time, in a timely manner and constructed scenes of movement through clear direction.
- Managed all aspects of important radio equipment utilised on set from allocation, breakages, account management and personnel ownership.
- Developed significant relationships via key communication points between different departments, crew, cast and production.
- Showcased ability to perform under intense pressure utilising accurate time management & problem solving.
- Delegated and prioritised key tasks that allowed for shoots to happen on time and in full.
Part Time Key Holder
Just Jeans
07.2017 - 09.2022
- Managed store opening and closing procedures and was responsible for running day to day activities that ensured smooth store operations.
- Attentively listened to customers needs and effectively assisted them in finding desired products that fit their needs.
- Maintained up-to-date knowledge of the stores inventory and brands and could confidently communicate the product information to customers to enhance their shopping experience.
- Responsible for cash handling, including cashing up and handling banking transactions for the store.
- Conducted stock takes and managed the acceptance of new stock into the store.
Student Marketer
Red Bull
01.2021 - 08.2021
- Demonstrated professionalism when out in the field through attire, positive attitude, charisma, and a friendly demeanour.
- Upheld the brand's values and characteristics when interacting with the public.
- Assisted in research to help identify growth opportunities in key target sectors to created brand awareness by interviewing and servicing smaller customers.
Education
Bachelor of Arts - Business
RMIT University
Melbourne, VIC05-2026
Skills
- Customer service
- Time management
- Problem-solving
- Organisation and multitasking
- Positive attitude
- Effective communication
Timeline
Case Manager
First Assistance
11.2023 - Current
Account Executive Assistant
Nestle Purina PetCare
02.2023 - 09.2023
Student Marketer
Red Bull
01.2021 - 08.2021
Assistant Director
New Zealand Film Industry
04.2020 - 02.2023
Part Time Key Holder
Just Jeans
07.2017 - 09.2022
Bachelor of Arts - Business
RMIT University
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